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The Jason & Scot Show - E-Commerce And Retail News

Join hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder & Executive Chairman at Channel Advisor, as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
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Aug 12, 2016

EP040 - Jet.com and Dollar Shave Club Acquisitions

We've seen two major e-commerce acquisitions in the past 30 days.

Dollar Shave Club was acquired by Unilever for a reported $1B.

Jet.com was acquired by Walmart for a reported $3.3B.

We discuss both acquisitions, with their implications for the involved parties and the industry as a whole.

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 40 of the Jason & Scot show was recorded on Monday, August 8th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 4, 2016

EP039 - Interview Faisal Masud, CDO of Staples

faisal_masud

Faisal Masud is the Chief Digital Officer at Staples.  His career includes many of the marquee e-commerce companies in North America including eBay, Groupon and Amazon.  In the interview, we cover:

  • His background, and e-commerce experience
  • His love of Cricket
  • Competing with Amazon
  • Role of stores
  • Marketplaces
  • Innovation

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 39 of the Jason & Scot show was recorded on Monday, July 25th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 27, 2016

EP038 - Pokémon GO DeepDive

Pokémon GO is a new mobile game sweeping the globe.  It launched in the US on July 6th, and has already become the biggest mobile game in U.S. history, and has surpassed Twitter in active daily users.

This episode is a deep dive in what retailers and shopper marketers need to now about Pokémon GO.  Including:

  • Background of the game
  • Overview of game concepts
  • How it impacts retailers
  • Advanced Concepts

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 38 of the Jason & Scot show was recorded on Monday, July 25th, 2016.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 15, 2016

EP037 - Amazon Prime Day Recap

Amazon held it's second annual Prime Day on July 12th 2016. Scot and I break-down the good, the bad, and the ugly from this Amazon invented shopping holiday.

Amazon claimed it was it's biggest day ever (but was a bit vague about what that meant). Amazon claimed US orders were up 50% this year over last year (up 60% internationally). Last year Amazon said they sold $400M on PrimeDay deals, so assuming a similar AOV this year, that's $600M in sales.

Third party sales on Amazon were up 30%, reflecting the fact that it was still difficult for third parties to get in on the prime deals act.

Amazon did particularly well selling it's own hardware, such as the Kindle and Echo.

There were some early technical problems for some users, prompting the #Primefail hashtag.

Amazon didn't disclose numbers, but Prime Day was probably a major driver of new Prime subscriptions. Expect Amazon to promote all the other prime benefits hard over the next month (shipping deals, prime exclusives, music, video content, Prime Now, etc...) to help retain those new Prime members.

Several other retailers tried to piggy back on the Prime Day by offering their own "Black Friday in July" sales. Some evidence suggests that it was a higher volume than normal day for many other retailers.

Amazon is also eliminating many list (or MSRP) prices from it's site. A number of articles suggest that Amazon may be doing this to enable it to raise it's own pricing, but that's almost certainly NOT what Amazon is doing. More likely they are eliminating list prices in categories where sellers have artificially inflated list price, and to help Amazon avoid deceptive pricing practice law suits.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 37 of the Jason & Scot show was recorded on Wednesday, July 13th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 14, 2016

EP036 - Interview with Neil Ackerman, Global E-Commerce Director at Mondelez

  • Neil’s background
  • An overview of Mondelez and their e-commerce challenges and opportunities
  • How Mondelez works with Amazon
  • How Mondelez thinks about channel conflict
  • The evolution of grocery e-commerce and impulse purchases
  • Neil’s experience at Amazon, including the development of the “Small and Light” program.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 36 of the Jason & Scot show was recorded on Tuesday, July 12th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 13, 2016

EP035 - E-Commerce Deadly Sins

A list of the 15 common mistakes we see in digital commerce:

  1. Requiring the user to create an account to checkout (See $300M button, now known to be Best Buy)
  2. Spending too much on Adwords vs PLA's
  3. Not offering Free shipping
  4. Not having a fully developed channel strategy
  5. Not telling the shopper “when they will get it”
  6. Overfocus on customer acquisition, not enough on retention
  7. Not having a prominent Search box
  8. Over emphasis on mobile app vs mobile website
  9. Lack of social proof (rating & reviews, question & answer, user generated content
  10. Omni-channel failures (not having accurate inventory)
  11. Poor product photography
  12. Too much checkout friction (too many fields, leaving header/footer on)
  13. Pricing surprises in the checkout
  14. Prominent Promo field in the checkout (See: Promo field is costing Sears $16M/mo)
  15. Poor Pageload Speed (too many 3rd party tags, especially on mobile)

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 35 of the Jason & Scot show was recorded on Wednesday, July 6th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 10, 2016

EP34 - Interview with Michelle Grant, Head of Retailing at Euromonitor International

Michelle Grant is the Head of Retailing at Euromonitor International, a leading strategy research firm with a highly regarded retail practice.  Her twitter feed, @EMI_MichelleG is a must follow for anyone interesting in retail.

We cover three broad topics in the interview:

  • Amazon internation expansion strategies and tactics
  • Cross-border Commerce
  • Mobile

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 34 of the Jason & Scot show was recorded on Monday, May 16th, 2016, and published on June 10th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jun 27, 2016

EP033 - On Demand Economy (ODE) Deep Dive

What is the on demand economy (ODE)?

Consumer behavior that is driving the adoption of on-demand economy

  1. Mobile
  2. Social
  3. Bifurcation of Value vs Convenience
  4. Zero friction

ODE Industry

  1. GDP
  2. ODE TAM
  3. How big today 
  4. Investments
  5. Sample co’s
    1. Marketplace
      1. Homejoy
      2. Handy
      1. Amazon
      2. Referral - thumbtack
    2. Referral
      1. 1099
      2. W2
    3. Owned and operated
  6. Business models 

ODE meets retail - where and why do they intersect

  1. Delivery
    1. Instacart
    2. Postmates
    3. Deliv
    4. Uber Rush
    5. Curbside
    6. Google Express
    1. Blue Apron (ingredients)
      1. Doordash/orderup
      2. Postmates
      3. Uber Eats
      4. APN
    2. Food delivery
  2. Food/grocery
    1. Enjoy
    2. Michelin Onsite
  3. Products that rely on services
    1. Target - Instacart (but stopped curbside
      1. Etsy ASAP
      2. Everlane
    2. 1hr delivery in metros:
  4. Ecommerce/Retail + ODE Examples

Takeaways for retailers

  1. Watch closely and don’t be blindsided
  2. Test partnerships - 1hr delivery good example
  3. If you have a product that naturally requires a service, self-disrupt
  4. ODE will change consumer expectations and ‘feedback’ into retail 

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 33 of the Jason & Scot show was recorded on Wednesday, June 22, 2016.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jun 20, 2016

Greg Pulsifer

An interview with Greg Pulsifer of VF Corporation.  VF Corporation is one of the largest apparel companies in the world, with over 25 brands including North Face, Vans, Timberland, and many others.

The conversation covers a wide range of topics including Greg's background, Amazon Strategy, Channel Conflicts, MAP pricing, Counterfeit products, and innovating new technologies including IBM Watson, and ApplePay.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 32 of the Jason & Scot show was recorded on Thursday, June 16, 2016.

http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jun 13, 2016

EP031 - Sid Jatia VP Digital at Under Armour

sid_jatia

An interview with Sid Jatia, VP of Omni-Channel Digital at Under Armour.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 31 of the Jason & Scot show was recorded on Monday, May 16, 2016 at the ShopTalk tradeshow in Las Vegas.  The episode was published on Monday June 13th.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jun 6, 2016

EP030 - Mary Meeker, Comscore, Demandware and Amazon News

Scot & Jason will both be at the IRCE trade show in Chicago this week.  Scot will be leading a pre-conference workshop on Amazon, entitled "Amazon & Me" on Tuesday.  Jason will be in the Razorfish booth #548, Scot will be in the ChannelAdvisor both #803 on Wednesday morning.  Razorfish is hosting a cocktail party Wednesday night June 8th, from 9pm - 12pm at the rooftop LondonHouse on the Chicago river, please pre-register here if you'd like to join us.

Mary Meeker gave her annual "Internet Trends" presentation at the recode conference this week.

Comscore gave there "State of the U.S. Online Retail Economy in Q1 2016" presentation.

Jeff Bezos gave an interview at the code conference.

Amazon is also dominating Mobile E-commerce per an article in Business Insider.

Salesforce.com bought Demandware for $2.8B.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 30 of the Jason & Scot show was recorded on Thursday, June 2nd, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 30, 2016

EP029 - Interview with Amanda Greenberg of Ferrara Candy

We have a new facebook page!

amandaAmanda Greenberg, Sr. Director, eCommerce of Ferrara Candy Company and former head of E-Commerce at Kind.

Topics discussed included:

  • Brand Lifecycle
  • Channel conflict
  • Pricing strategy / Map pricing
  • Amazon 
  • Digital Impulse Purchases
  • The future

Episode 29 of the Jason & Scot show was recorded on Thursday, May 26th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 30, 2016

Episode 28 – ShopTalk Recap

We have a new facebook page!

ShopTalk hosted if inaugural trade show May 15-18 in Las Vegas at the Aria hotel.  Scot and I were both on hand to moderate panels, and share our feedback on the show this week.

Scot’s Panel: Brands Taking Control

Jason’s Panel: Virtual and Augmented Reaility Experiences for Retail

Five key themes from the show:

  1. Role of the store going forward
  2. Brands and where they fit into this new commerce world
  3. Mobile transforming the shopping experience
  4. Venture funding, startups, and innovation
  5. How to survive in a world with Amazon

Links:

Andy Dunn Article mentioned:  Digitally Native Vertically Integrated  Brands (DNVBs)

Andy Dunn Encyclopedia of DNVBs

Episode 28 of the Jason & Scot show was recorded on Tuesday, May 24th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 22, 2016

EP027 - Guest Jon Nordmark, Co-Founder of Iterate Studios

We have a new facebook page!

Jon Nordmark is one of the pioneers of the e-commerce industry.  A former marketer at Samsonite Luggage, Jon left when his boss told him "no one will ever buy bags on the internet."  Jon proved him wrong by founding eBags, one of the oldest pure play retailers.  While at eBags, Jon launched 6pm.com (later purchased by Zappos).  Most recently Jon is one of the co-founders of iterate.ai an innovation lab that helps match retailers up with innovative start-ups, which currently tracks over 130,000 startups.

Links:

Book Jon mentioned:  Blur: The Speed of Change in the Connected Economy by Stan Davis

Episode 27 of the Jason & Scot show was recorded on Tuesday, May 17th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 16, 2016

EP026 - Augmented Reality and Virtual Reality Deep Dive

We have a new facebook page!

Augmented Reality and Virtual Reality Deep Dive:

A. Background - A look at what is driving AR/VR, what the differences between AR/VR are

B. The hardware players

C. Our take on the players and experiences

D. AR/VR and retail

  1. Vendors
  2. Use Cases

Misc Links:

Episode 26 of the Jason & Scot show was recorded on Thursday, May 11th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 8, 2016

Episode 25 - Retail Apocalypse, NY Store Visits, and Other News

 

NY Store Visits:

  • Ralph Lauren - Magic Mirror (Oak Labs)
  • Barney’s - Chelsea
  • Macy’s One Below (and Etsy)
  • Samsung 837 \
  • LuluLemon Lab

Retail Apocalypse

Misc News:

Upcoming events:

  • We’ll be both be at shoptalk May 15-18 in Vegas

 

Episode 25 of the Jason & Scot show was recorded on Thursday, May 5th, 2016.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

May 2, 2016

Episode 24 is a single topic podcast offer a deep dive into Amazon.

  1. Details about Amazon most retailers don't know
  2. Secrets to Amazon's success
  3. Common Amazon misperceptions
  4. Advice for competing (or at least surviving) in an Amazon world.

Episode 24 of the Jason & Scot show was recorded on Thursday, April 28th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Apr 20, 2016

EP023  - Billy May SVP Digital & E-Commerce at Abercrombie and Fitch

A weekly podcast with the latest e-commerce news and events. Episode 23 is an interview with Billy May, Senior Vice President and General Manager of Digital, eCommerce, and Corporate Development at Abercrombie and Fitch.

Billy is a 4th generation retailer and a pioneer in retail digital transformation.  Today he is responsible for digital and e-commerce for one of the worlds most recognized brands.  

Our conversation covers a wide range of topics including:

  • Billy's career matriculation, and current responsibilities
  • Some of the key strategic initiatives that A&F is focused on
  • What some of the key challenges and opportunities that brands face today
  • How A&F balances the healthy tension of brand goals and commerce goals
  • A&F Mobile strategy and philosophy
  • How A&F things about omni-channel
  • International Expansion
  • Social strategy and perspective on ROI

Episode 23 of the Jason & Scot show was recorded on Tuesday, April 19th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Apr 15, 2016

EP022 - Facebook F8, Channel Advisor Catalyst, Magento Imagine, and Echo Dot review

Facebook F8:

ChannelAdvisor Catalyst:

  • Launched ChannelAdvisor Product Intelligence for Brands which gives brands actionable insights about online assortment, merchandising and pricing across multiple online channels to ensure a consistent customer experience.
  • Expanded Where to Buy product to include new Buy Local functionality for brands allows consumers to find your products on retailer websites and nearby stores.
  • ChannelAdvisor CEO, David Spitz, predicted that "Amazon GMV will surpass Walmart's GMV (w/o grocery) this year."
  • eBay's Hal Lawton announced that eBay is returning to TV advertising which will be based on seasonal marketing campaigns.
  • Googles Vineet Buch announced that "Purchase on Google" (Googles BUY button) is current deployed with 25 merchants, and that is likely to grow throughout the year, and open to all retailers by the end of 2016.
  • Walmart partners with ChannelAdvisor to enhance it's marketplace.

 

Magento Imagine

General News:

Upcoming events:

  • Alphabet/google earnings - April 21
  • eBay earnings - April 26  
  • Amazon earnings - April 28
  • Shoptalk May 15-18
  • Google I/O - May 18

Episode 22 of the Jason & Scot show was recorded on Thursday, April 14th, 2016.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Apr 9, 2016

EP021 - Local SEO, Amazon Shareholder Letter and eBay Seller Release

ChannelAdvisor March Same Store Sales Data:
It was another good month for Google with Google Shopping/Product Listing Ads showing strong growth at 41.8%, which seems to have come at the expense of eBay which was flat.

Scot has noticed very aggressive placement of PLAs and a number of experiments with new ad units, such as a new 12 pack PLA.

Amazon News:

eBay announced their first Seller Release of the year – Spring 2016 seller release

Upcoming events:

  • Catalyst (April 11-13) in Las Vegas – Jason will be presenting.
  • Magento Imagine (April 11-13) also in Las Vegas
  • Facebook F8 – April 12/13
  • Shoptalk May 15-18
  • Google I/O – May 18

Episode 21 of the Jason & Scot show was recorded on Wednesday, April 6th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Apr 1, 2016

EP020 - Guest Kevin Ertell, SVP Sur La Table

News:

Upcoming Events

Guest

Kevin Ertell, SVP Digital Sur La Table
@kevinertell

  • Cart Talk - a great example of social proof being employed by Sur La Table, getting feedback immediately after purchase.
  • Sur La Table is working on new store detail pages with Brickworks Software.
  • Sur La Table is about to launch a new visual configurator for Table Top products, using Mix & Match from Fluid.  You can can be one of the first to try the new experience here.

Episode 20 of the Jason & Scot show was recorded on Thursday, March 31st, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 27, 2016

Adobe Summit:

Jason attended the Adobe summit.

  • Adobe announced a Cross Device Attribution “Device Co-op” 
  • From the retail supersession, Sucherita Mulpuru shared the Forrester mobile forecast,$35B in mobile sales, $977B mobile influenced sales.  So for every dollar purchased on a mobile device, another $28 are influenced.
  • Adobe demoed an entirely unrealistic retail use case "REI Shopping Bag" based on technology from Twyst.
  • Razorfish debuted a new set of tools for creating B2B commerce experiences using the Adobe stack, called Razorshop B2B 

Bronto Summit

Scot attended the Bronto conference, and gave a talk on "E-Commerce and the On-Demand Economy"

Other News

Online Grocery - there is some conflicting opinions about the future of online grocery.

 

Episode 19 of the Jason & Scot show was recorded on Thursday, March 24th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 18, 2016

EP018 - Target "Goldfish", Instacart, and Amazon Peeves

Amazon News:

  • This week is the 10th anniversary of AWS.  Stratechery has a great piece about how Amazon leverages AWS with it's novel strategy for scale 
  • Journalists touring Amazon Fulfillment centers, noticed that Amazon uses video shaming to discourage theft.  You can take your own tour of an Amazon FC by signing up here
  • Dropbox announced that they are (mostly) moving off of AWS and developing their own storage.
  • Walmart has released OneOps, their platform for deploying cloud based infrastructure apps, such as Walmarts own e-commerce platform.  Apps can be agnostically deployed across Microsoft Azure, Amazon AWS, Rackspace, and OpenStack.
  • Amazon has VR guru Avi Bar-Zeev, and filed for a patent on room based headset-less VR.  Amazon also filed for a patent around using selfies for payment.
  • Amazon private label suits have been favorably reviewed by business insider.: 

Jason & Scot discuss our Amazon peeves:

  • Prime now not well integrated website
  • Amazon Echo App Store (Skills) is just a 37 page list of apps.
  • Delivery drivers, pantry GUI, and customer service edge cases could all use improvement.

Non-Amazon news:

Target project "goldfish"

Target is running ads for engineers for a mysterious new project, codenamed "Goldfish".  The job listings specify "You must have a deep understanding of the fundamentals of retail marketplaces, social commerce and influencer networks," which caused Jason & Scot to speculate about what the project might be.

Scot is in Florida this week for the Bronto conference, giving a talk on "E-Commerce and the On-Demand Economy"

Episode 18 of the Jason & Scot show was recorded on Tuesday, March 15th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 13, 2016

EP017 - JCP, Gap, CostCo, URBN News, February Same Store Sales, Search & Category Page Usability, and Upcoming Events

JCP does not plan to close stores

Marvin Ellison, JCP CEO:

“What’s more, Penney has noticed that when it closes a store, online sales in the surrounding area also fall because awareness of the J.C. Penney brand falters”

“Ellison last month told investors that shoppers coming in to pick up an online order typically end up spending another 35% on that trip”

Was Ron Johnson right?  Scot thinks he didn't have enough time, but that his experiential strategy was right on.  Jason thinks trying to transition from promotional pricing to everyday low prices too quickly was a big mistake.

Dicks Sporting Goods Earnings

Dicks is finally transitioning from their outsourced e-commerce site to their own site.  They previously outsourced it to GSI (now E-Bay Enterprises) with a very long contract.  Jason mentioned that most GSI clients are finally bringing their web experiences in house.  

There is a funny easter egg in the last GSI sites.  They all have a few "Test SKUs" which are actually for sale on the site, such as the “Norm M TEST PID - DO NOT TOUCH EVER!!!” T-Shirt.  You can do a google search, and see all the sites that have this particular test product.

Costco Earnings

What's keeping Costco CFO Richard Galanti up at night:

"Everybody in the world never wanting to leave their house and only typing stuff to order and get it at the front door”

He went on to say:

"We want to do everything possible to get them in the store and not just come and pick something up," Galanti told analysts, explaining why he didn't expect to roll out in-store pickup anytime soon. About e-commerce is general, he said, "some out there would argue it's about time. But we're getting to it."

Jason and Scot agree that Costco is way behind on omni-channel e-commerce and it's likely to catch up with them.

Urban Outfitters Earnings

Gap Earnings 

Gap same store sales were down 4%, but E-Commerce was only up 1%!?!?! (vs an industry average 15%).  Gap CEO Art Peck ran e-commerce until February of 2015, but now they seem to really be struggling.

February ChannelAdvisor Same Store Sales

Amazon “Style Code Live” is a new daily 30 minute fashion/style show distributed via the web featuring shoppable products.  Is this a threat to QVC/HSN? 

Scot and Jason have a discussion about usability on e-commerce search result pages and category pages.  How many results should you show per page for search and category pages?

Upcoming Events:

Bronto Summit, Miami 3/16 - Scot will be speaking
Adobe Summit, Las Vegas 3/21-3/24 - Jason will be attending
ConversionXL Live, Austin 3/30-4/1 - Jason will be attending
Demandware XChange,Hollywood FL, April 4 - Jason will be attending
Channel Advisor Catalyst Las Vegas, April 11 - Jason will be speaking
ShopTalk, Las Vegas, May 16 - Scot and Jason will both be speaking
IRCE Chicago, June 6 - Scot will be speaking

Episode 17 of the Jason & Scot show was recorded on Wednesday, March 9th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 4, 2016

EP016 - Mobile World Congress, Target Earnings, Sports Authority Chapter 11, and Book Recommendations

Mobile World Congress recap:
Mobile Connect - http://www.gsma.com/personaldata/personal-data-programme
Echoss - http://www.12cm.co.kr/en/12cm
Viewport fragmentation

Q4 results continue to come in:
Target
Comp sales up 1.9 vs Walmart 0.6%
Signature Categories up 6%
Traffic up 5 consecutive quarters
Q4 E-Com Up 34% vs Walmart 8%
30% of orders fulfilled from stores (40% OOS in FC)
E-commerce up 31% for Full Year (vs 30% last year)
Free Shipping vs. Walmart $50 threshold
Further reading:
http://fortune.com/2016/02/24/target-walmart-holiday-shopping
http://fortune.com/2016/03/02/target-ecommerce-2
http://www.wsj.com/articles/target-says-online-sales-surge-tied-to-store-inventories-1456348233

MercadoLibre:
Gross Merchandise Volume rose 86% in local currencies, mainly driven by Argentina and Brazil. Marketplace revenues grew 63% and non-Marketplace 79%. Total revenues accelerated to 69%, all in local currencies.
Total payment transactions grew 79% to 25.4 million, while Total payment volume grew close to 100% in local currencies, reaching $1.5 billion. MecardoEnvios (MercardoLibre's payment platform) penetration close to 70% in Brazil, and 50% considering only the countries where the shipping solution is available. 2016 forecast - 23% GMV growth, caused by headwinds in BR - transition to next blurb.

Sports Authority Files chapter 11
Closing 140 stores (1/3 of total)
Expect / trying to come out the other side in better shape
$1b in liabilities $50k in assets http://money.cnn.com/2016/03/02/news/companies/sports-authority-bankruptcy/index.html

Amazon

  • Brita filter with self-replenish via Dash
  • Amazon Prime Now reaches 48% of the US population

This week we want to introduce a new segment called Jason and Scot recommends:

Originals is by Adam Grant with a foreword by Sheryl Sandberg

The Amazon Marketplace Seller That Says It Has "the Colombian Cocaine" of Algorithms
By Burt Helm on Slate
http://www.slate.com/blogs/moneybox/2016/02/26/pharmapacks_makes_over_70_million_selling_miscellaneous_items_on_amazon.html

Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future
by Ashlee Vance

Extraordinary Experiences: What Great Retail and Restaurant Brands Do
by Denise Lee Yohn

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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