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The Jason & Scot Show - E-Commerce And Retail News

Join hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder & Executive Chairman at Channel Advisor, as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
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Jan 16, 2017

EP065 - CES 2017 Recap

CES is the largest trade show in the US with 175,000 attending in 2017.  The show has become a major PR and Trend Spotting event for marketers across many industry.  In this episode we recap the booths that are relevant to commerce practitioners including Intel, Qualcomm, Alibaba, Samsung and Mastercard).  We discuss, Amazon Alexa, which won the show by being embedded in over 700 products at the show.  And we discuss implications of cognitive computing and natural language processing more generally.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 65 of the Jason & Scot show was recorded on Thursday January 12th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 9, 2017

EP064 - 2017 Predictions & 2016 Review

2017 Commerce Predictions

Jason

  1. Retailers truly embrace Omni-channel  (Attribution/Inventory/promotion/pricing)
  2. A/I - Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experiences
  3. Personalization - to eliminate friction, not drive new demand.  Data integration not some new product or touchpoint
  4. Laggard categories will discover digital (Grocery, Luxury, QSR)
  5. Microservices - 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge

Bonus - Digital Wallets - Something other than Paypal/Amazon will achieve 10% of US e-commerce transitions (not occurring on Amazon).  Potentially a mix of vendors wallets (Chase, Walmart, ApplePay in Safari, etc...), or the W3C Web Payments standard could gain traction.

Scot

  1. The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like
  2. Amazon will start to chip away at the Fedex and UPS’s of the world with a service like this in the US.  From there (potential 2018) Amazon could expand into p2p and reverse logistics, ie "we're already at your house, do you have any other stuff to ship?"
  3. Machine learning is the new ‘network effect’ - everyone has caught onto the power and competitive moats available from ML and that’s going to be a big theme.  Every vendor you work with from carts to images to upsells to recomendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive 
  4. We’re going to see e-commerce growth accelerate pretty materially in 2017.  We’ve been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20’s in 2017 
  5. eBay - it’s a do or die year for ebay, they could potential partner with Alibaba.

Bonus - Amazon will release another phone.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 64 of the Jason & Scot show was recorded on Tuesday January 3rd, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 4, 2017

Scott Morey is the EVP of GGP, one of the largest mall operators in the US.  We spoke with Scott about a Mallageddon, Omni-Channel, Millennial shoppers, and the future of Malls.

Selected links:

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Episode 63 of the Jason & Scot show was recorded on Wednesday December 7, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Dec 9, 2016

EP062 - Deep Dive Amazon-Go Store concept

On Monday 12/5/16, Amazon surprised the industry by debuting a new retail concept called Amazon Go.  The 1800 square foot brick and mortar convince store’s most notable feature is that it requires no checkout.  Just put your items in your shopping bag and walk out of the store when you are done.  Payment is handled implicitly (similar to paying for an Uber).

The store is for Amazon Prime members only (requires a mobile app to act as a key and let you in the store), and uses a combination of camera and sensors to track shoppers and the items they put in their bags.  The store is open to Amazon employees only for this month, and will be open to all prime members “early next year.”

Amazon has a website for the store, and a demonstration video

Context and History
In the video and on the info site, they talk about having been working on the store for 4yrs
The store likely leverages image recognition technology Amazon acquired via Snaptell 2009
The store clearly leverages elements of two patents Amazon filed in 2013 and 2014

  • This is one of several retail concepts Amazon is testing in the Seattle area this year.
    • The store is located in downtown Seattle on the edge of the Amazon Biodome (their new HQ complex) at  2131 7th Ave
    • Two other grocery pickup store concepts are under construction are in Balard and Sodo (north and south of downtown), and appear close to completion.
    • Amazon has an open bookstore open in University Village, 4601 26th Avenue NE  (North of downtown)
  • The store is offering a number of new (to Amazon) products including ready to make meal kits (similar to Blue Apron), made to order food, and freshly prepared food.

Technology

  • The video the explicitly call out computer vision, deep learning algorithms, sensor fusion, “just walk out technology” #JWOT
  • Computer vision is likely used for  people tracking (patent even talks about using microphones to track peoples location and cell triangulation).  This likely means the store has to be designed to have no blind spots for the camera.  That would mean no restrooms for example, and may make the technology harder to retrofit into existing stores.
  • Sensor fusion using a combination of LIDAR (laser based radar) and cameras for detecting and tracking products
  • Deep learning for product recognition and training.  One insider has said that they can see 30% of a product and accurately recognize it.
  • Amazon makes the analogy to self driving cars which use a similar combination of AI/Cameras/and Sensors for example.
  • The store may or may not use RFID.  The patents reference RFID but the video (and unconfirmed reports from insiders) to give any indication of RFID use.  This is a big deal, as requiring every product in the store to have an RFID tag adds significant operational costs.  This store is a much bigger game changer, if RFID tags are not required.
  • Although Amazon emphasized the huge customer experience benefit of not having to checkout.  The store would also offer other advantages such as inventory accuracy (which would assist BOPIS, Out of Stocks, etc…)
  • The store doesn’t appear to use any form of digital price tags.  This is interesting as Amazon’s previous store concept (Bookstore) uses online prices in the store (which change frequently).  If the prices are truly printed on paper on the shelf, it’s unlikely Amazon is offering the same prices as it’s website.

Open Questions:

  • How well does the technology work (what edge cases can trip it up)
  • How well will customers adopt the new use case and which elements will be most compelling
  • How will the store handle families shopping together, parents with kids, etc…
  • How will Amazon address all the privacy concerns and issues with tracking shoppers in the store
  • Will the store carry alcohol and/or tobacco, how will it handle age verification
  • Does the store in-fact depend on RFID

Implications for the Industry

This is not the first self-checkout concepts.  Grocery stores have been experimenting with full cart scanners for years, Apple has self-service checkout, Walmart has scan and go checkout, and startup Twyst has a “smart bag” that adds up purchases as you put them in the bag.    What’s unique here is they aren’t just making checkout easier/faster, they are eliminating it.  In fairness, IBM made a concept video with the exact same checkout experience in 2009, but it was based on RFID and never went further than the vidmazon has made it real, and is letting customers experience it.

All the technologies Amazon is using have been around (and in the retail industry for a while) but no other retailer has built this store.  This is largely due to Amazon’s unique culture… failure is encouraged and Amazon employees are free to experiment.  Most legacy retailers would quickly make a list of reasons not to do the store and move on, Amazon did it anyway.

Regardless of the specific technology, operational issues, scalability etc… customers are likely going to love the experience.  Once they have experienced it, they are going to want and expect it everywhere.  For the busy Mom, lower friction experiences usually win, and taking checkout from something that has to be done explicitly to something that happens implicitly is going to be very popular with shoppers.  Once again, Amazon is setting the customer experience expectations that the rest of the retail industry must try to live up to.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 62 of the Jason & Scot show was recorded on Tuesday December 7th, 2016.

http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 30, 2016

EP061 - Cyber 5 Holiday Recap 2016

Thanksgiving:

Black Friday

Cyber Monday:

  • Cyber Monday set the all time US record for e-commerce sales at $3.45 billion , 12.1% YoY Growth (Adobe) 
  • Mobile 56% visits / 37% sales. Mobile Conversion 1.9% vs Desktop Conversion 4.3% (Adobe)
  • Macy’s had a significant site outage for 8 hours. William Sonoma, Victoria’s Secret, Express and Pier 1 also had interruptions.

IBM Realtime e-commerce dashboard

Conclusion

Black Friday has become a major online shopping day (only $110M smaller than Cyber Monday) and growing much faster (likely to pass Cyber Monday next year).  Black Friday is the busiest Mobile shopping day of the year.  Cyber Monday set the all time US record for e-commerce sales.  Mobile traffic is over 50% over the holiday but mobile conversion is close to half of desktop conversion, but the conversion gap is narrowing. Store Traffic is down which likely means a mediocre overall holiday.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 61 of the Jason & Scot show was recorded on Thursday November 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 22, 2016

EP060 - Holiday Preview w/ Adobe's Tamara Gaffney

tamera

Tamara Gaffney is the Principal Analyst and Director for Adobe Digital Insights (ADI).  ADI aggregates data from all of adobe's products and customers, and is able to provide insight about various markets.  In particular, Adobe Analytics (formerly Omniture) is used by over 5400 e-commerce sites, representing 55m skus, and tracking $7.50 out of every $10 spent on e-commerce in North America.  

Adobe is forecasting that e-commerce will grow 11% this holiday season (November and December).  This is a lower forecast than a number of other sources:

  • eMarketer: 17% e-commerce, 3.3% all retail
  • Deloitte: 17-19% e-commerce, 4% all retail
  • NRF: 3.6% all retail (no e-comm breakout)
  • Comscore: 16-19%
  • Forrester: 13%

Tamara attributes the lower forecast to slower spending coming out of the US election.  In particular heavily populated states like New York and California that strongly supported Hillary Clinton (who ultimately lost the election), are spending at a much lower rate than the forecast models would predict.   So far this represents over $800M in lost e-commerce spending (as of Nov 17th), that Adobe believes will negatively effect the overall holiday season.

We also discussed mobile, omni-channel, singles day, and a variety of other interesting topics.

You can follow the Adobe Digital Insights website, and subscribe to their newsletter for frequent updates throughout the holiday season.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 60 of the Jason & Scot show was recorded on Thursday November 17, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 20, 2016

EP059 - Double11 Recap with Andrea Wasserman

Double11 (aka 11.11 or Singles Day) is the largest online shopping day in the world.  A shopping holiday largely invented by Alibaba.  This year Double11 generated $17.8B US GMV in sales (32% YoY growth).  82% of that GMV was via mobile devices.  It took 5 minutes to generate the first $1B in sales, with a peak order volume of 175,000 orders/second.  Cainiao, the largest shipping network in China processed 657 million delivery orders.   For comparison, CyberMonday (the largest online shopping day in the US) generated $2.3b US GMV, and UPS will ship 700m packages for the entire holiday season.

Andrea Wasserman is a retail veteran (Nordstrom, Sole Society, Hudson’s Bay and 9West), who was in a guest of Alibaba’s in Shenzhen, China for this years event.  You can read more from Andrea on her blog, CaptainCustomer.com

Episode 59 is the one year anniversary for the Jason & Scot show.  Scot and I would very much like to thank all our listeners for your support and feedback.  We are both very grateful.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 59 of the Jason & Scot show was recorded on Thursday November 17, 2016.

http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 11, 2016

EP058 - Puma VP of E-commerce, Chris Hardisty

Chris Hardisty is the VP of E-Commerce for Puma.  We spoke with Chris about the history of Puma, the challenges of being a sales Chanel and the Brand Ambassador, Amazon, Demandware, and their state of the art fulfillment center leveraging the Autostore picking system.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 58 of the Jason & Scot show was recorded on Thursday November 3, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 8, 2016

EP057 - CDW VP and GM of E-Commerce, John Seebeck

John Seebeck is the GM of E-Commerce for CDW.  We spoke with John about his B2C e-commerce background (Crate & Barrel) and the unique B2B challenges and opportunities for a firm like CDW.  We spoke at the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 57 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 7, 2016

EP056 - Steve Madden, President of E-Commerce Mark Friedman

Mark Friedman is the President of E-Commerce for Steve Madden.  We spoke with Mark about challenges of being both a brand and a direct to consumer operation.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 56 of the Jason & Scot show was recorded on Thursday October 27, 2016..

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 4, 2016

EP055 - Uncommon Goods, CEO David Bolotsky

David Bolotsky is the founder and CEO of Uncommon Goods.  We spoke with David about being a pure-play e-commerce site, and balancing business objectives with social values from the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 55 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 28, 2016

EP054 - Amazon Q3 Results, Money2020, IBM World of Watson

Episode 54 is a  news update:

Amazon

Trade Shows

Other News

Episode 54 of the Jason & Scot show was recorded on Thursday October 27, 2016.

 

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 26, 2016

Episode 53 is a  news update:

New York Retail

Amazon

EBay earnings

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 53 of the Jason & Scot show was recorded on Thursday October 20, 2016.

Oct 20, 2016

EP052 - Talbots, SVP Ecommerce Rob Schmults

Rob Schmults is the SVP of eCommerce and CRM at Talbots, Rob is also the chairman of the NRF Digital Council.  We spoke with Rob about the state of e-commerce and omni-channel  from the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 52 of the Jason & Scot show was recorded on Wednesday September 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 18, 2016

EP051 - Facebook's retail team members Nicolas Franchet & Maz Sharafi

Nicolas Franchet is the Global Director of the E-Commerce and Retail at Facebook, and Maz Sharafi is the Director of Monetization at Facebook.  We spoke with Nicolas and Moz about all thinks Facebook, including which products in the Facebook ecosystem offer the most benefit for retailers, and how Facebook is evolving to serve retail from the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 51 of the Jason & Scot show was recorded on Wednesday September 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 13, 2016

EP050 - Guests Mark Lavelle CEO, and Peter Sheldon VP Strategy at Magento Commerce

Mark Lavelle, CEO, and Peter Sheldon VP Strategy at Magento Commerce.  Magento is one of the most popular e-commerce platforms in the world, and after being owned by E-Bay for several years, was recently spun out as a separate entity.  We spoke with Mark & Peter about the current status and future plans for Magento at the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 50 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 10, 2016

EP049 - Guest Milton Pappas, SVP Digital Marketing at HBC Digital Digital

Milton Pappas, SVP Digital Marketing at HBC Digital.  The Hudson Bay Company (HBC), founded in 1670, is the oldest continuously operating business in North America.  Today their brands include Saks Fifth Ave, Hudson's Bay, Lord & Taylor, Galeria Kaufhof, Gilt Group, and others. We spoke with Milton from the trade show floor at the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 49 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 7, 2016

EP048 - Guest Brad Brown, SVP Digital Retail at REI

Brad Brown is the SVP of Digital Retail at REI. We spoke with Brad from the trade show floor at the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 48 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 29, 2016

EP047 - Shop.org 2016 Day 2 Recap

Recap of the day 2 keynote: Jacques Panis - President of Shinola.  Trends from the trade show floor.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 47 of the Jason & Scot show was recorded on Wednesday, September 28th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 28, 2016

EP046: Shop.org 2016 Day Recap w/ Matt Shay

Recap of the day 1 keynotes:

Interview with Matt Shay, President and CEO of the National Retail Federation.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 46 of the Jason & Scot show was recorded on Wednesday, September 28th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 15, 2016

EP045 - Apple & Amazon News, Listener Questions

Listener Questions:

Q: Is Amazon's long term play to stock inventory 1P or is it 3P - Large amazon seller

A: Both, they won't abandon 3P but in the short run space is constrained and Amazon will maximize it's value with unfavorable 3p terms.

Q: Enough hinting at the differences of opinion about mobile between Jason and Scot. Can you please spend some time explaining your different POVs. - Scott Silverman (industry pioneer)

A: Jason things improvements in the mobile experience will get mobile conversion rates to parity with desktop... Scot thinks mobile web will never be easy enough and users will find new was to buy on mobile devices.

Q I'm a 20 year old with amazon and eBay experience. I'm interested in Ecommerce, specifically around disruptive technologies. If you were in my shoes and could go anywhere in the world, what company or business would you dream to be part of? - Danny S

A: Consider an emerging opportunity such as Augmented Reality, On Demand Economy, etc...  Given that you already have great seller experience and entrepreneurial experience, consider trying  a larger company that owns a platform or service (Facebook, Google, Razorfish, IBM, Microsoft).

Q: Perplexed - are malls dying because of Amazon or are Amazon investing in malls? - Kasia Roth

A: There are about 120 top malls in the US (so called "A Malls"), they are thriving and outperforming the market.  This is almost certainly where Amazon is looking to open pop-ups.  You can usually tell an A-Mall by the presence of an Apple store and/or a Tesla store.  Amazon wants pop-up shops here because they need to build awareness and demand for their branded hardware products like the Echo and Fire.

There about 1100 other enclosed Malls in the US... they are struggling, traffic is down 50% over the past few years, the anchor tenants (Macys/ Sears / JCP) are struggling and closing.  At least 15% of these malls will likely close in the next decade.  Amazon (and e-commerce) is one of the factors hurting these malls, but also urban population shifts, a shift away from the apparel sold in the anchor and specialty stores, and the fact that we are fundamentally over-stored in the US are all contributing factors.

Apple News:

  • Demand for iphone 7 (and particularly the iphone 7 Plus) was higher than anticipated
  • Advantages and disadvantages to the Apple Upgrade program
  • iOS 10 is live with ApplePay support in Safari and an iMessenger App store

Amazon News:

amazon_footprint

Other News:

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 45 of the Jason & Scot show was recorded on Wednesday, September 14th, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 10, 2016

EP044 - Iphone 7, Amazon News, Shop.org Preview

Apple announced the iPhone 7 & iPhone 7 Plus.  Key features for shopper marketing:

  • Felica NFC Support means Apple Pay in Japan
  • Improved imaging offers new Augmented Reality and Visual Search possibilities, and dual cameras on the iPhone 7 Plus may eventually allow steroscopic imaging for accurate measurements and 3D scanning.
  • iOS 10 - Supports ApplePay in web-browser
  • iOS 10 - Supports commerce capabilities for Siri
  • iMessage now has an app store for commercial chatbots

Amazon News:

Shop.org Preview:

  • Jason emceeing a number of the keynotes
  • Live news summary podcasts from the showfloor
    • Tuesday 9/27 2pm CST
    • Wed 9/28 10:30am CST
  • Live podcast interviews from the showfloor
    • Tues 9/27 1pm CST Brad Brown, SVP Digital Retail at REI
    • Wed 9/28 9am CST - Rob Schmults, SVP E-Commerce and CRM at Talbots
    • Wed 9/28 9:45am - Facebook
  • Jason and Scot breakout session
    • Tuesday 9/27 3:30pm CST
    • Covering Mobile Gap, Amazon, and Brands going direct

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 44 of the Jason & Scot show was recorded on Thursday, September 8th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 1, 2016

EP043 - Seth Beal, SVP Global Marketplace at Walmart eCommerce

Seth Beal, is the Senior Vice President, Global Marketplace at Walmart eCommerce (4th largest e-commerce site on the IR500).

In this broad ranging interview, we cover:

  • Seth's background and how he came to lead Walmart's marketplace
  • Walmart Marketplace 
  • Amazon competition
  • Jet Acquisition
  • Omni-Channel implications for a Marketplace
  • Innovation

Book Recomendation: Sam Walton, Made in America

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 43 of the Jason & Scot show was recorded on Thursday, August 25th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 26, 2016

EP042 - News, Amazon Grocery Pickup

Amazon News

  • Rumor: Sellers are saying they are being notified by amazon they are going to stop doing FBA off amazon.
  • Project X - a New Grocery Pickup Store from Amazon
  • Recap of Jason's visit to Amazon Bookstore
  • Rumor: Amazon to launch spotify killer for echo

Other News

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 42 of the Jason & Scot show was recorded on Wednesday, August 24th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 18, 2016

EP041 - Digital Payments Deep Dive

Key considerations when looking at Digital Payment Options:

  • Ability to support all the payment types your customers want to use (brands of cards, store cards, debit, ACH)
  • Size of vendors current user base and overlap with your customer base (will you be accessing an installed base of users from your vendor, or will you be onboarding your customers to the vendors platform).
  • Ability to integrate digital receipts and post purchase experience
  • Ability to integrate coupons, offers, promotions, and loyalty programs

 

 

In Browser

In-App

In-Store

Device

     

Apple Pay

Coming (limited)

Yes

Yes (NFC)

Android Pay

Yes

Yes

Yes (NFC)

Samsung Pay

No

Yes

Yes (NFC)

Bank

     

Chase Pay

Yes

Yes

Yes (Camera in POS)

Retailer

     

Starbucks

Yes (other product)

Yes

Yes (Camera in POS)

Amazon

Yes

Yes

Only in Amazon Book store (Camera in both POS and phone)

Walmart

Yes (other product)

Yes

Yes (Camera in phone)

CVS

Unknown

Yes

Yes (Camera in POS)

Other

     

Paypal

Yes

Yes

Limited

Visa Checkout

Yes

Yes

Yes (other product)

MasterPass

Yes

Yes

Yes (other product)

Note:  Jason incorrectly referred to Merchant Customer Exchange ("MCX"), the joint retail consortium creating it's own payment method,  as "WMX".  They have canceled their plans to launch their own mobile payment system and have reduced their staff, but they are still operating and pursuing other partnerships.

Google Handsfree - Payment pilot in San Francisco Bay Area, currently a separate effort from Android Pay

Checkout the @retailgeek instagram feed for a library of images showing the (confused) state of chip & signature in the US.

Money 2020 Tradeshow - October 23-26th in Las Vegas

PYMNTS.com website - Great source for payment industry news

Disclosure:  Samsung provided the Galaxy S7 Edge smartphone that was used to test Samsung Pay and Android Pay.

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 41 of the Jason & Scot show was recorded on Tuesday, August 17th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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