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The Jason & Scot Show - E-Commerce And Retail News

Join hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder & Executive Chairman at Channel Advisor, as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
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Nov 20, 2016

EP059 - Double11 Recap with Andrea Wasserman

Double11 (aka 11.11 or Singles Day) is the largest online shopping day in the world.  A shopping holiday largely invented by Alibaba.  This year Double11 generated $17.8B US GMV in sales (32% YoY growth).  82% of that GMV was via mobile devices.  It took 5 minutes to generate the first $1B in sales, with a peak order volume of 175,000 orders/second.  Cainiao, the largest shipping network in China processed 657 million delivery orders.   For comparison, CyberMonday (the largest online shopping day in the US) generated $2.3b US GMV, and UPS will ship 700m packages for the entire holiday season.

Andrea Wasserman is a retail veteran (Nordstrom, Sole Society, Hudson’s Bay and 9West), who was in a guest of Alibaba’s in Shenzhen, China for this years event.  You can read more from Andrea on her blog, CaptainCustomer.com

Episode 59 is the one year anniversary for the Jason & Scot show.  Scot and I would very much like to thank all our listeners for your support and feedback.  We are both very grateful.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 59 of the Jason & Scot show was recorded on Thursday November 17, 2016.

http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 11, 2016

EP058 - Puma VP of E-commerce, Chris Hardisty

Chris Hardisty is the VP of E-Commerce for Puma.  We spoke with Chris about the history of Puma, the challenges of being a sales Chanel and the Brand Ambassador, Amazon, Demandware, and their state of the art fulfillment center leveraging the Autostore picking system.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 58 of the Jason & Scot show was recorded on Thursday November 3, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 8, 2016

EP057 - CDW VP and GM of E-Commerce, John Seebeck

John Seebeck is the GM of E-Commerce for CDW.  We spoke with John about his B2C e-commerce background (Crate & Barrel) and the unique B2B challenges and opportunities for a firm like CDW.  We spoke at the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 57 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 7, 2016

EP056 - Steve Madden, President of E-Commerce Mark Friedman

Mark Friedman is the President of E-Commerce for Steve Madden.  We spoke with Mark about challenges of being both a brand and a direct to consumer operation.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 56 of the Jason & Scot show was recorded on Thursday October 27, 2016..

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 4, 2016

EP055 - Uncommon Goods, CEO David Bolotsky

David Bolotsky is the founder and CEO of Uncommon Goods.  We spoke with David about being a pure-play e-commerce site, and balancing business objectives with social values from the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 55 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 28, 2016

EP054 - Amazon Q3 Results, Money2020, IBM World of Watson

Episode 54 is a  news update:

Amazon

Trade Shows

Other News

Episode 54 of the Jason & Scot show was recorded on Thursday October 27, 2016.

 

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 26, 2016

Episode 53 is a  news update:

New York Retail

Amazon

EBay earnings

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 53 of the Jason & Scot show was recorded on Thursday October 20, 2016.

Oct 20, 2016

EP052 - Talbots, SVP Ecommerce Rob Schmults

Rob Schmults is the SVP of eCommerce and CRM at Talbots, Rob is also the chairman of the NRF Digital Council.  We spoke with Rob about the state of e-commerce and omni-channel  from the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 52 of the Jason & Scot show was recorded on Wednesday September 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 18, 2016

EP051 - Facebook's retail team members Nicolas Franchet & Maz Sharafi

Nicolas Franchet is the Global Director of the E-Commerce and Retail at Facebook, and Maz Sharafi is the Director of Monetization at Facebook.  We spoke with Nicolas and Moz about all thinks Facebook, including which products in the Facebook ecosystem offer the most benefit for retailers, and how Facebook is evolving to serve retail from the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 51 of the Jason & Scot show was recorded on Wednesday September 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 13, 2016

EP050 - Guests Mark Lavelle CEO, and Peter Sheldon VP Strategy at Magento Commerce

Mark Lavelle, CEO, and Peter Sheldon VP Strategy at Magento Commerce.  Magento is one of the most popular e-commerce platforms in the world, and after being owned by E-Bay for several years, was recently spun out as a separate entity.  We spoke with Mark & Peter about the current status and future plans for Magento at the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 50 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 10, 2016

EP049 - Guest Milton Pappas, SVP Digital Marketing at HBC Digital Digital

Milton Pappas, SVP Digital Marketing at HBC Digital.  The Hudson Bay Company (HBC), founded in 1670, is the oldest continuously operating business in North America.  Today their brands include Saks Fifth Ave, Hudson's Bay, Lord & Taylor, Galeria Kaufhof, Gilt Group, and others. We spoke with Milton from the trade show floor at the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 49 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Oct 7, 2016

EP048 - Guest Brad Brown, SVP Digital Retail at REI

Brad Brown is the SVP of Digital Retail at REI. We spoke with Brad from the trade show floor at the Shop.org digital summit 2016.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 48 of the Jason & Scot show was recorded on Tuesday September 27, 2016.

http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 29, 2016

EP047 - Shop.org 2016 Day 2 Recap

Recap of the day 2 keynote: Jacques Panis - President of Shinola.  Trends from the trade show floor.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 47 of the Jason & Scot show was recorded on Wednesday, September 28th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 28, 2016

EP046: Shop.org 2016 Day Recap w/ Matt Shay

Recap of the day 1 keynotes:

Interview with Matt Shay, President and CEO of the National Retail Federation.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 46 of the Jason & Scot show was recorded on Wednesday, September 28th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 15, 2016

EP045 - Apple & Amazon News, Listener Questions

Listener Questions:

Q: Is Amazon's long term play to stock inventory 1P or is it 3P - Large amazon seller

A: Both, they won't abandon 3P but in the short run space is constrained and Amazon will maximize it's value with unfavorable 3p terms.

Q: Enough hinting at the differences of opinion about mobile between Jason and Scot. Can you please spend some time explaining your different POVs. - Scott Silverman (industry pioneer)

A: Jason things improvements in the mobile experience will get mobile conversion rates to parity with desktop... Scot thinks mobile web will never be easy enough and users will find new was to buy on mobile devices.

Q I'm a 20 year old with amazon and eBay experience. I'm interested in Ecommerce, specifically around disruptive technologies. If you were in my shoes and could go anywhere in the world, what company or business would you dream to be part of? - Danny S

A: Consider an emerging opportunity such as Augmented Reality, On Demand Economy, etc...  Given that you already have great seller experience and entrepreneurial experience, consider trying  a larger company that owns a platform or service (Facebook, Google, Razorfish, IBM, Microsoft).

Q: Perplexed - are malls dying because of Amazon or are Amazon investing in malls? - Kasia Roth

A: There are about 120 top malls in the US (so called "A Malls"), they are thriving and outperforming the market.  This is almost certainly where Amazon is looking to open pop-ups.  You can usually tell an A-Mall by the presence of an Apple store and/or a Tesla store.  Amazon wants pop-up shops here because they need to build awareness and demand for their branded hardware products like the Echo and Fire.

There about 1100 other enclosed Malls in the US... they are struggling, traffic is down 50% over the past few years, the anchor tenants (Macys/ Sears / JCP) are struggling and closing.  At least 15% of these malls will likely close in the next decade.  Amazon (and e-commerce) is one of the factors hurting these malls, but also urban population shifts, a shift away from the apparel sold in the anchor and specialty stores, and the fact that we are fundamentally over-stored in the US are all contributing factors.

Apple News:

  • Demand for iphone 7 (and particularly the iphone 7 Plus) was higher than anticipated
  • Advantages and disadvantages to the Apple Upgrade program
  • iOS 10 is live with ApplePay support in Safari and an iMessenger App store

Amazon News:

amazon_footprint

Other News:

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 45 of the Jason & Scot show was recorded on Wednesday, September 14th, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 10, 2016

EP044 - Iphone 7, Amazon News, Shop.org Preview

Apple announced the iPhone 7 & iPhone 7 Plus.  Key features for shopper marketing:

  • Felica NFC Support means Apple Pay in Japan
  • Improved imaging offers new Augmented Reality and Visual Search possibilities, and dual cameras on the iPhone 7 Plus may eventually allow steroscopic imaging for accurate measurements and 3D scanning.
  • iOS 10 - Supports ApplePay in web-browser
  • iOS 10 - Supports commerce capabilities for Siri
  • iMessage now has an app store for commercial chatbots

Amazon News:

Shop.org Preview:

  • Jason emceeing a number of the keynotes
  • Live news summary podcasts from the showfloor
    • Tuesday 9/27 2pm CST
    • Wed 9/28 10:30am CST
  • Live podcast interviews from the showfloor
    • Tues 9/27 1pm CST Brad Brown, SVP Digital Retail at REI
    • Wed 9/28 9am CST - Rob Schmults, SVP E-Commerce and CRM at Talbots
    • Wed 9/28 9:45am - Facebook
  • Jason and Scot breakout session
    • Tuesday 9/27 3:30pm CST
    • Covering Mobile Gap, Amazon, and Brands going direct

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 44 of the Jason & Scot show was recorded on Thursday, September 8th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Sep 1, 2016

EP043 - Seth Beal, SVP Global Marketplace at Walmart eCommerce

Seth Beal, is the Senior Vice President, Global Marketplace at Walmart eCommerce (4th largest e-commerce site on the IR500).

In this broad ranging interview, we cover:

  • Seth's background and how he came to lead Walmart's marketplace
  • Walmart Marketplace 
  • Amazon competition
  • Jet Acquisition
  • Omni-Channel implications for a Marketplace
  • Innovation

Book Recomendation: Sam Walton, Made in America

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 43 of the Jason & Scot show was recorded on Thursday, August 25th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 26, 2016

EP042 - News, Amazon Grocery Pickup

Amazon News

  • Rumor: Sellers are saying they are being notified by amazon they are going to stop doing FBA off amazon.
  • Project X - a New Grocery Pickup Store from Amazon
  • Recap of Jason's visit to Amazon Bookstore
  • Rumor: Amazon to launch spotify killer for echo

Other News

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 42 of the Jason & Scot show was recorded on Wednesday, August 24th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 18, 2016

EP041 - Digital Payments Deep Dive

Key considerations when looking at Digital Payment Options:

  • Ability to support all the payment types your customers want to use (brands of cards, store cards, debit, ACH)
  • Size of vendors current user base and overlap with your customer base (will you be accessing an installed base of users from your vendor, or will you be onboarding your customers to the vendors platform).
  • Ability to integrate digital receipts and post purchase experience
  • Ability to integrate coupons, offers, promotions, and loyalty programs

 

 

In Browser

In-App

In-Store

Device

     

Apple Pay

Coming (limited)

Yes

Yes (NFC)

Android Pay

Yes

Yes

Yes (NFC)

Samsung Pay

No

Yes

Yes (NFC)

Bank

     

Chase Pay

Yes

Yes

Yes (Camera in POS)

Retailer

     

Starbucks

Yes (other product)

Yes

Yes (Camera in POS)

Amazon

Yes

Yes

Only in Amazon Book store (Camera in both POS and phone)

Walmart

Yes (other product)

Yes

Yes (Camera in phone)

CVS

Unknown

Yes

Yes (Camera in POS)

Other

     

Paypal

Yes

Yes

Limited

Visa Checkout

Yes

Yes

Yes (other product)

MasterPass

Yes

Yes

Yes (other product)

Note:  Jason incorrectly referred to Merchant Customer Exchange ("MCX"), the joint retail consortium creating it's own payment method,  as "WMX".  They have canceled their plans to launch their own mobile payment system and have reduced their staff, but they are still operating and pursuing other partnerships.

Google Handsfree - Payment pilot in San Francisco Bay Area, currently a separate effort from Android Pay

Checkout the @retailgeek instagram feed for a library of images showing the (confused) state of chip & signature in the US.

Money 2020 Tradeshow - October 23-26th in Las Vegas

PYMNTS.com website - Great source for payment industry news

Disclosure:  Samsung provided the Galaxy S7 Edge smartphone that was used to test Samsung Pay and Android Pay.

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 41 of the Jason & Scot show was recorded on Tuesday, August 17th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 12, 2016

EP040 - Jet.com and Dollar Shave Club Acquisitions

We've seen two major e-commerce acquisitions in the past 30 days.

Dollar Shave Club was acquired by Unilever for a reported $1B.

Jet.com was acquired by Walmart for a reported $3.3B.

We discuss both acquisitions, with their implications for the involved parties and the industry as a whole.

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 40 of the Jason & Scot show was recorded on Monday, August 8th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Aug 4, 2016

EP039 - Interview Faisal Masud, CDO of Staples

faisal_masud

Faisal Masud is the Chief Digital Officer at Staples.  His career includes many of the marquee e-commerce companies in North America including eBay, Groupon and Amazon.  In the interview, we cover:

  • His background, and e-commerce experience
  • His love of Cricket
  • Competing with Amazon
  • Role of stores
  • Marketplaces
  • Innovation

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 39 of the Jason & Scot show was recorded on Monday, July 25th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 27, 2016

EP038 - Pokémon GO DeepDive

Pokémon GO is a new mobile game sweeping the globe.  It launched in the US on July 6th, and has already become the biggest mobile game in U.S. history, and has surpassed Twitter in active daily users.

This episode is a deep dive in what retailers and shopper marketers need to now about Pokémon GO.  Including:

  • Background of the game
  • Overview of game concepts
  • How it impacts retailers
  • Advanced Concepts

This episode is sponsored by the National Retail Federation.  The Jason and Scot show will be live podcasting at the NRF/shop.org digital summit 2016 which is in Dallas September 26-28th this year.  We have a custom discount code for our listeners. The code is JASON&SCOT, you will get a 10% discount on the full conference fee. Visit  retailsdigitalsummit.nrf.com to enter the code when you register for the show and we’ll see you there!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 38 of the Jason & Scot show was recorded on Monday, July 25th, 2016.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 15, 2016

EP037 - Amazon Prime Day Recap

Amazon held it's second annual Prime Day on July 12th 2016. Scot and I break-down the good, the bad, and the ugly from this Amazon invented shopping holiday.

Amazon claimed it was it's biggest day ever (but was a bit vague about what that meant). Amazon claimed US orders were up 50% this year over last year (up 60% internationally). Last year Amazon said they sold $400M on PrimeDay deals, so assuming a similar AOV this year, that's $600M in sales.

Third party sales on Amazon were up 30%, reflecting the fact that it was still difficult for third parties to get in on the prime deals act.

Amazon did particularly well selling it's own hardware, such as the Kindle and Echo.

There were some early technical problems for some users, prompting the #Primefail hashtag.

Amazon didn't disclose numbers, but Prime Day was probably a major driver of new Prime subscriptions. Expect Amazon to promote all the other prime benefits hard over the next month (shipping deals, prime exclusives, music, video content, Prime Now, etc...) to help retain those new Prime members.

Several other retailers tried to piggy back on the Prime Day by offering their own "Black Friday in July" sales. Some evidence suggests that it was a higher volume than normal day for many other retailers.

Amazon is also eliminating many list (or MSRP) prices from it's site. A number of articles suggest that Amazon may be doing this to enable it to raise it's own pricing, but that's almost certainly NOT what Amazon is doing. More likely they are eliminating list prices in categories where sellers have artificially inflated list price, and to help Amazon avoid deceptive pricing practice law suits.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 37 of the Jason & Scot show was recorded on Wednesday, July 13th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 14, 2016

EP036 - Interview with Neil Ackerman, Global E-Commerce Director at Mondelez

  • Neil’s background
  • An overview of Mondelez and their e-commerce challenges and opportunities
  • How Mondelez works with Amazon
  • How Mondelez thinks about channel conflict
  • The evolution of grocery e-commerce and impulse purchases
  • Neil’s experience at Amazon, including the development of the “Small and Light” program.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 36 of the Jason & Scot show was recorded on Tuesday, July 12th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jul 13, 2016

EP035 - E-Commerce Deadly Sins

A list of the 15 common mistakes we see in digital commerce:

  1. Requiring the user to create an account to checkout (See $300M button, now known to be Best Buy)
  2. Spending too much on Adwords vs PLA's
  3. Not offering Free shipping
  4. Not having a fully developed channel strategy
  5. Not telling the shopper “when they will get it”
  6. Overfocus on customer acquisition, not enough on retention
  7. Not having a prominent Search box
  8. Over emphasis on mobile app vs mobile website
  9. Lack of social proof (rating & reviews, question & answer, user generated content
  10. Omni-channel failures (not having accurate inventory)
  11. Poor product photography
  12. Too much checkout friction (too many fields, leaving header/footer on)
  13. Pricing surprises in the checkout
  14. Prominent Promo field in the checkout (See: Promo field is costing Sears $16M/mo)
  15. Poor Pageload Speed (too many 3rd party tags, especially on mobile)

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 35 of the Jason & Scot show was recorded on Wednesday, July 6th, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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