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The Jason & Scot Show - E-Commerce And Retail News

Join hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder & Executive Chairman at Channel Advisor, as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
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The Jason & Scot Show - E-Commerce And Retail News
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Now displaying: 2017
Mar 23, 2017

Charlie Cole (@CharlieCole) is Global Chief Ecommerce Officer at Tumi, and Dan de Grandpre (@dan_degrandpre) is CEO of Dealnews.  We caught up with both of them at a networking event hosted by Scot Silverman at ShopTalk.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 75 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Monday March 20th.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 14, 2017

EP074 - Selling on Amazon with Melissa Burdick of The Mars Agency

Melissa Burdick is the VP of E-Commerce for The Mars Agency, and a former Amazonian who was involved in Amazon's entry into the CPG space.

We talked with Melissa about all things Amazon, including:

  • Her background at Amazon, and the early days of Amazon's relationship with CPGs.
  • How CPGs have evolved on the Amazon platform
  • The different selling platforms available to CPGs on Amazon (Prime Now, Fresh, Core, Pantry, SNS, Dash)
  • CRaP - Can't Realize a Profit stats on Amazon
  • Brands on Amazon 1p vs 3p selling
  • Hybrid accounts (selling both 1p and 3p)
  • Amazon Private Label
  • Amazon Advertising Platforms
    • AMS - Amazon Marketing Services
    • AMG - Amazon Media Group
    • AAP - Amazon Advertising Platform
    • ARA  - Amazon Retail Analytics
  • Future of E-Commerce

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 74 of the Jason & Scot show was recorded on Wednesday March 8th, 2017.

 

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 8, 2017

EP073 - Evercore ISI Softlines Analyst Omar Saad

Omar Saad is a Senior Managing Director and heads Evercore ISI's Softlines, Luxury & Dept Stores team.  In February 2017, he published a report "Softline Wholesale Channel Must Evolve or Die." (PDF Download).

In the report, Omar predicted that one of the most pronounced effects of the digital disruption we are currently living through will be the elimination of middlemen throughout the economy.  He views department stores and other retailers of third party products as one form of middlemen (between the product manufacturer and the consumer) that is already being dramatically disrupted and will need to re-invent itself to survive.  In the softlines category, he believes this disruption will also effect the products brands dependent on a middleman based supply chain, and it's economic model.  As a result he downgraded the status of seven brands he follows.  Shortly thereafter, many of those firms reported disappointing earnings and/or predicted significant headwinds in their businesses.

In this interview we cover:

  1. Why the Middlemen are being eliminated:

a) consumers have instant visibility into price, selection, and value across retailers and brands;
b) celebrities, fashion bloggers, and YouTubers (not department store buyers) define style and synthesize trends;
c) brand building is achieved more through social than traditional media; and
d) the new standard of convenience is same-day delivery, not a shopping center with a bunch of stores in one place that requires a several-hour time commitment

2. What effect this will have on retailers 

It's going to be hard surviving as a business selling other peoples stuff.  Retailers may shift to more of a "Concession" model in which retailers charge brands for space, and the brands sell their own goods.  This model is of course already very common online (Marketplaces) and is also common in Asia.  Omar suggests that this element of Ron Johnson's JC Penny strategy may have been right.

3. What effect this will have on manufacturers

In the long run Brands that create innovative product, produce strong content, and are able to connect directly with consumers will thrive.  However, Omar predicts severals years of significant challenges for brands as they wean themselves off their current supply chain model.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 73 of the Jason & Scot show was recorded on Tuesday February 28st, 2017.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Mar 4, 2017

EP072 - RetailDIVE Editor Jason Ankeny

Jason Ankeny is the Editor at RetailDIVE. RetailDIVE is a daily e-newsletter focused on the retail industry, offering industry news and original analysis, and is one of Jason & Scots favorite industry news sources.  Jason is on Twitter as @jankenydive and can be reached via e-mail at jankeny@industrydive.com.  Jason sat down for an interview live from the NRF Big Show, and we covered a wide range of topics.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 72 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Feb 28, 2017

EP071 - News Update, Amazon, Walmart, & Dept Stores

Trip Reports

Razorfish Tech Summit - YouTube video

Seattle - Jason visits Amazon Go, and B8ta stores

Toronto - AdWeek FFWD 2017

Amazon News

  • Amazon Earning Call - Prime Estimates 60m subscriptions, First party sales grew 19%, Third Party Marketplace sales grew 43%, FBA is now 55% of all sales, Amazon Ad sales grew 73% to $2.95B.
  • Amazon video conferencing app (Chime)
  • Amazon in-home smart home consultations
  • Amazon denies NYPost story about Robot store
  • Prime Air Cameo in Echo Super Bowl spot
  • Amazon CFO - bookstores more about devices than books

Walmart News

  • 2 day free shipping $35 (Amazon lowers threshold in response)
  • Ecomm grew 29%
  • Walmart aquires Moosejaw
  • New Walmart convenience store Pilot

Other

  • FedEx launches FBA competitor
  • E-Com was 42% of retail growth last year 
  • Dept Store sales in decline for 10 years
  • Google Home Adds Commerce (Bezos says voice isn't really about commerce)
  • Target - same store sales down 3% in Nov/Dec, E-Com grows 30%, Target cuts back on innovation, RIP project goldfish
  • JJill IPO and Snap!

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 71 of the Jason & Scot show was recorded on Tuesday February 21st 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Feb 23, 2017

EP070 - Bonobos, Chief Experience Officer Dominique Essig

Dominique Essig is the Chief Experience Officer at Bonobos. Bonobos is a men's apparel retailer that sells direct to consumer through their E-Commerce site, and a chain of company owned GuideShops that deliver an innovative retail experience but do not stock inventory.  Bonobos Co-Founder Andy Dunn coined the phase Digitally Native Vertical Brands, to define businesses such as Bonobos.  Dominique sat down for an interview live from the NRF Big Show, and we covered a wide range of topics including Guideshops, and their customer service Ninjas.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 70 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Feb 20, 2017

Jerry Hum is a Cofounder & CEO at Touch of Modern. Touch of Modern is a members-only ecommerce website and app focused on selling lifestyle products, fashion, and accessories to men. The company is based in San Francisco, California and was launched in March 2012..  Jerry sat down for an interview live from the NRF Big Show, and we covered a wide range of topics.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 69 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Feb 7, 2017

EP068 - Deloitte Chief Retail Innovation Officer, Kasey Lobaugh

Kasey Lobaugh is a Principal and Chief Retail Innovation Officer at Deloitte Consulting LLP.  You can follow him on twitter at @klobaugh.  Kasey and his team publish some of the most useful research in the industry including The New Digital Divide which helps quantify the effect of digital on in-store purchases, and the Deloitte Retail Volatility Index which measures disruption in the retail industry.  Kasey sat down for a interview live from the NRF Big Show, and we covered a wide range of topics.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 68 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Feb 3, 2017

EP067 - Recode's Jason Del Rey

Jason Del Rey is the Senior Editor covering Commerce and Payments at Recode.  You can follow him on twitter at @DelRey.  He hosts the #CodeCommerce series of events, the next one of which is in Las Vegas on March 20th. He's always looking for new scoops in the commerce industry at jason@recode.net.  Jason sat down for a interview live from the NRF Big Show, and we covered a wide range of topics.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 67 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 24, 2017

EP066 - Scott Silverman

Scott Silverman is a principal at Scott Silverman Associates and Scott is also co-founder of the Global Ecommerce Leaders Forum.  On top of that, he also advises several startups in the e-commerce arena.  Scott is one of the inventors of the term CyberMonday.  Scott is also a former Executive Director and board member of shop.org.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 66 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 16, 2017

EP065 - CES 2017 Recap

CES is the largest trade show in the US with 175,000 attending in 2017.  The show has become a major PR and Trend Spotting event for marketers across many industry.  In this episode we recap the booths that are relevant to commerce practitioners including Intel, Qualcomm, Alibaba, Samsung and Mastercard).  We discuss, Amazon Alexa, which won the show by being embedded in over 700 products at the show.  And we discuss implications of cognitive computing and natural language processing more generally.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 65 of the Jason & Scot show was recorded on Thursday January 12th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 9, 2017

EP064 - 2017 Predictions & 2016 Review

2017 Commerce Predictions

Jason

  1. Retailers truly embrace Omni-channel  (Attribution/Inventory/promotion/pricing)
  2. A/I - Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experiences
  3. Personalization - to eliminate friction, not drive new demand.  Data integration not some new product or touchpoint
  4. Laggard categories will discover digital (Grocery, Luxury, QSR)
  5. Microservices - 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge

Bonus - Digital Wallets - Something other than Paypal/Amazon will achieve 10% of US e-commerce transitions (not occurring on Amazon).  Potentially a mix of vendors wallets (Chase, Walmart, ApplePay in Safari, etc...), or the W3C Web Payments standard could gain traction.

Scot

  1. The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like
  2. Amazon will start to chip away at the Fedex and UPS’s of the world with a service like this in the US.  From there (potential 2018) Amazon could expand into p2p and reverse logistics, ie "we're already at your house, do you have any other stuff to ship?"
  3. Machine learning is the new ‘network effect’ - everyone has caught onto the power and competitive moats available from ML and that’s going to be a big theme.  Every vendor you work with from carts to images to upsells to recomendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive 
  4. We’re going to see e-commerce growth accelerate pretty materially in 2017.  We’ve been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20’s in 2017 
  5. eBay - it’s a do or die year for ebay, they could potential partner with Alibaba.

Bonus - Amazon will release another phone.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 64 of the Jason & Scot show was recorded on Tuesday January 3rd, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jan 4, 2017

Scott Morey is the EVP of GGP, one of the largest mall operators in the US.  We spoke with Scott about a Mallageddon, Omni-Channel, Millennial shoppers, and the future of Malls.

Selected links:

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 63 of the Jason & Scot show was recorded on Wednesday December 7, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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