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The Jason & Scot Show - E-Commerce And Retail News

Join hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder & Executive Chairman at Channel Advisor, as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
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Now displaying: November, 2016
Nov 30, 2016

EP061 - Cyber 5 Holiday Recap 2016

Thanksgiving:

Black Friday

Cyber Monday:

  • Cyber Monday set the all time US record for e-commerce sales at $3.45 billion , 12.1% YoY Growth (Adobe) 
  • Mobile 56% visits / 37% sales. Mobile Conversion 1.9% vs Desktop Conversion 4.3% (Adobe)
  • Macy’s had a significant site outage for 8 hours. William Sonoma, Victoria’s Secret, Express and Pier 1 also had interruptions.

IBM Realtime e-commerce dashboard

Conclusion

Black Friday has become a major online shopping day (only $110M smaller than Cyber Monday) and growing much faster (likely to pass Cyber Monday next year).  Black Friday is the busiest Mobile shopping day of the year.  Cyber Monday set the all time US record for e-commerce sales.  Mobile traffic is over 50% over the holiday but mobile conversion is close to half of desktop conversion, but the conversion gap is narrowing. Store Traffic is down which likely means a mediocre overall holiday.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 61 of the Jason & Scot show was recorded on Thursday November 28, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 22, 2016

EP060 - Holiday Preview w/ Adobe's Tamara Gaffney

tamera

Tamara Gaffney is the Principal Analyst and Director for Adobe Digital Insights (ADI).  ADI aggregates data from all of adobe's products and customers, and is able to provide insight about various markets.  In particular, Adobe Analytics (formerly Omniture) is used by over 5400 e-commerce sites, representing 55m skus, and tracking $7.50 out of every $10 spent on e-commerce in North America.  

Adobe is forecasting that e-commerce will grow 11% this holiday season (November and December).  This is a lower forecast than a number of other sources:

  • eMarketer: 17% e-commerce, 3.3% all retail
  • Deloitte: 17-19% e-commerce, 4% all retail
  • NRF: 3.6% all retail (no e-comm breakout)
  • Comscore: 16-19%
  • Forrester: 13%

Tamara attributes the lower forecast to slower spending coming out of the US election.  In particular heavily populated states like New York and California that strongly supported Hillary Clinton (who ultimately lost the election), are spending at a much lower rate than the forecast models would predict.   So far this represents over $800M in lost e-commerce spending (as of Nov 17th), that Adobe believes will negatively effect the overall holiday season.

We also discussed mobile, omni-channel, singles day, and a variety of other interesting topics.

You can follow the Adobe Digital Insights website, and subscribe to their newsletter for frequent updates throughout the holiday season.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 60 of the Jason & Scot show was recorded on Thursday November 17, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 20, 2016

EP059 - Double11 Recap with Andrea Wasserman

Double11 (aka 11.11 or Singles Day) is the largest online shopping day in the world.  A shopping holiday largely invented by Alibaba.  This year Double11 generated $17.8B US GMV in sales (32% YoY growth).  82% of that GMV was via mobile devices.  It took 5 minutes to generate the first $1B in sales, with a peak order volume of 175,000 orders/second.  Cainiao, the largest shipping network in China processed 657 million delivery orders.   For comparison, CyberMonday (the largest online shopping day in the US) generated $2.3b US GMV, and UPS will ship 700m packages for the entire holiday season.

Andrea Wasserman is a retail veteran (Nordstrom, Sole Society, Hudson’s Bay and 9West), who was in a guest of Alibaba’s in Shenzhen, China for this years event.  You can read more from Andrea on her blog, CaptainCustomer.com

Episode 59 is the one year anniversary for the Jason & Scot show.  Scot and I would very much like to thank all our listeners for your support and feedback.  We are both very grateful.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 59 of the Jason & Scot show was recorded on Thursday November 17, 2016.

http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 11, 2016

EP058 - Puma VP of E-commerce, Chris Hardisty

Chris Hardisty is the VP of E-Commerce for Puma.  We spoke with Chris about the history of Puma, the challenges of being a sales Chanel and the Brand Ambassador, Amazon, Demandware, and their state of the art fulfillment center leveraging the Autostore picking system.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 58 of the Jason & Scot show was recorded on Thursday November 3, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 8, 2016

EP057 - CDW VP and GM of E-Commerce, John Seebeck

John Seebeck is the GM of E-Commerce for CDW.  We spoke with John about his B2C e-commerce background (Crate & Barrel) and the unique B2B challenges and opportunities for a firm like CDW.  We spoke at the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 57 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 7, 2016

EP056 - Steve Madden, President of E-Commerce Mark Friedman

Mark Friedman is the President of E-Commerce for Steve Madden.  We spoke with Mark about challenges of being both a brand and a direct to consumer operation.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 56 of the Jason & Scot show was recorded on Thursday October 27, 2016..

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Nov 4, 2016

EP055 - Uncommon Goods, CEO David Bolotsky

David Bolotsky is the founder and CEO of Uncommon Goods.  We spoke with David about being a pure-play e-commerce site, and balancing business objectives with social values from the Shop.org digital summit 2016.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 55 of the Jason & Scot show was recorded on Monday September 26, 2016.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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