EP267 - Deep Dive into Food Commerce with Matt Newberg of HNGRY
Matt Newberg (@thenewb) is the founder of HNGRY (hngry.tv). In this episode we deep dive into the rapidly changing digital grocery and digital restaurant industries.
Topics Covered:
- Changes in competition between grocery, QSR, and fast casual.
- Digital restaurant marketplaces (Door Dash, Uber Eats)
- Digital grocery marketplaces (Instacart)
- Ghost Kitchens (food industry version of private label)
- Delivery vs Pickup
- On Prem vs Off Prem Consumption
- Emerging digital grocery top-off market (GoPuff, Instacart, DoorDash)
- Amazon evolving grocery strategy (Amazon Fresh, Just Walk Out, Delivery)
Episode 267 of the Jason & Scot show was recorded on Tuesday June 16, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP266 - Minoan CEO Marc Hostovsky on Native Retail
Marc Hostovsky, CEO of Monoan an innovative “Native Retail” concept. Monoan makes it easy for consumers to natively purchase products that they have tried and loved during hospitality experiences. Such as buying the bedding used in a boutique hotel room you are staying at. Marc founded Monoan after previous commerce experiences at Jet.com and Walmart. Marc can be reached at sayhello@minoanexperience.com
Episode 266 of the Jason & Scot show was recorded on Thursday June 11, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP265 - News and Listener Questions
Amazon News
- Amazon acquisition of MGM
- DC attorney general sues Amazon on antitrust grounds
- Amazon limited FBA access
- Amazon addressing review fraud
- Amazon Prime Day likely June 21 and 22
Other News
- Perch (from Episode 252) raises $775M
- Walmart testing a new livestream format
- Fedex struggling with late deliveries and adding higher surchages
Retail Q1 Earnings
- Ulta – US Comps up 65.9% (up 7% from 2YA)
- Costco – US Comps up 18.2%, e-commerce up 41.2%
- Dollar General – US Comps down 4.6%; (up 17.1% from 2YA)
- Best Buy – US Comps up 37.9%, e-commerce up 7.6% (online revenue was 33.2% versus 42.2% last year)
- Burlington – Comps up 20% (shutdown e-commerce Q1 2020)
- Gap – Comps up 28% (up 13% vs 2YA). Digital up 82% vs 2 YA. Digital now 40% of total sales.
Episode 265 of the Jason & Scot show was recorded on Thursday May 27, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP264 - Retail Earnings, E-Commerce Quarterly Data
US Dept of Commerce Data
April Sales – Flat vs. March 2021, up 41% vs. April 2020 (severely Covid impacted month). Many categories were wildly up, most notably Apparel which was up 727% vs the same month last year.
Q1 E-Commerce – Up 7.7% vs Q4 2020, up 39.1% vs Q1 2020.
Retail Q1 Earnings
- Walmart – US E-Commerce up 37% YoY, same-store sales saw up 6% YoY
- Target – US E-Commerce up 50% YoY, same-store sales saw up 18% YoY
- Macys – US E-Commerce up 34% YoY, same-store sales saw up 62.5% YoY
- TJ Max – Same-store sales up 16% YoY (E-Commerce not disclosed)
- Lowes – US E-Commerce up 36,5% YoY, same-store sales saw up 11.3% YoY
- Home Depot – Same-store sales were up 29.9% YoY, they did not disclose e-commerce for the first time (which is usually a warning sign).
Episode 264 of the Jason & Scot show was recorded on Wednesday May 19, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP263 - Amazon Unbound Author Brad Stone
In 2014 Brad Stone wrote the seminal biography of Amazon, "The Everything Store." In it, he discovered Jeff Bezos birth father, and even earned a negative review on Amazon, from Amazon's co-founder Mckinsey Scott (then McKinsy Bezos). Brad is also a Senior Executive Editor with Bloomberg News, and can be found at his personal website brad-stone.com.
This year Brad followed it up with Amazon Unbound, which released on May 11, 2021. Chronicling the dramatic growth of Amazon and Jeff. Bezos (now the richest person in the world).
In this episode we interview Brad to find out all about the Amazon Unbound.
Episode 263 of the Jason & Scot show was recorded on Wednesday May 13, 2021.
Disclosure: Links are affiliate links
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP262 - Amazon Q1 Earnings
It's Q1 earning season. We recap Amazon, EBay, and Shopify Q1 earnings reports. We also lightly touch on Google and Facebook earnings and cover some other Amazon news.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Episode 262 of the Jason & Scot show was recorded on Thursday April 30, 2021.
EP261 - Benedict Evans
Benedict Evans (@BenedictEvans) has been a VC, an operator, consultant and an investment banker. His VC career includes a five year stint as partner at Andreessen Horowitz. He know lives in London, where he publishes an excellent weekly newsletter “What mattered in tech this week?“, a podcast “Another Podcast“, and some epic annual presentations, such as this years “The Great Unbundling.” You can find all things Benedict Evans at his website. He’s one of the most thoughtful people in the commerce industry, so we tried to cover a lot a ground in this broad ranging conversation.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Episode 261 of the Jason & Scot show was recorded live on Wednesday April 21, 2021.
EP260 - March Retail Sales Data, Amazon Shareholder Letter
March Retail Sales
March retail sales data from the US Department of Commerce is out.
March retail sales were $556,935B, up 26.9% from March of 2020. Year to date retail sales are $1,589,538B up 16.4% from Jan-Mar of 2020. Non-store sales were $93,111B, up 16.7% from March of 2020.
Bezos Shareholder Letter
Jeff Bezos published his final annual shareholder letter as CEO of Amazon. As always it’s a must read. Don’t forget to re-read the original 1997 one as well.
- 200 million Prime members globally
- 1.9 million 3P sellers
- 100M smart devices connected to Alexa
Episode 260 of the Jason & Scot show was recorded live on Thursday April 15, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP259- Listener Questions
News
Amazon is building Micro Fulfillment Centers to deliver fast-moving grocery & convenience SKUs in under 45mins. Locations include Seattle, DC, Baltimore, Dallas, Nashville, Detroit, Chicago, San Diego, Phoenix launching this year.
Listener Questions
- Ted: will headless commerce take off in 2021? why/why not?
- RetailRazor: Amazon has been getting hit w/an endless series of media articles about their private label development at the expense of other merchants on the platform. But #retailers have been doing this since, well, forever. Ex. – Dept Stores private label apparel. Why is Amazon different?
- Wanda Cadigan: We’re seeing a big increase in visual media use cases for e-com. It’s the new digital proxy for in-store experience. Curious on your thoughts around shoppable video trends and adoption esp. in Americas.
- Darin Archer: When will we have a major paradigm shift from the online store? Category pages and PDP’s seem dated in the era of TikTok. Instagram shopping and all those other things are like pop-up shops. When will retailers make a big step change in the experience?
- Brendan Witcher: When will the Jason And Scot Show T-shirts finally be made available and can I have mine signed before you send it? You guys rock! Thanks for helping to keep balance in the (retail) Force.
- Kevin Cronin: Thoughts on e-com conversion tracking and how it has +/- impacted companies/industry.
- BinhWinn: What do you think is keeping Amazon from entering the promising African market?
- Kelly Goetsch: Looking forward to the episode! I’m seeing all the CX-related vendors (Salesforce, SAP, Bloomreach, Acquia, etc) building or buying CDPs in the past ~12 months. I get the value of CDPs but why were all of these acquisitions done so rapidly? Is this related to 3rd party cookies?
- tec_wiz: We have seen a significant “stimi” bounce on Amazon, do both of you feel the reopening exuberance will keep the sales acceleration going and if so for how long? Interested to see if you two are in the Jamie Dimon camp?
- Trevor Sumner: There will be a multi-billion media shift to in-store. Who controls the brand spend? Will it be media folks? Will shopper marketing and trade dollars increase? How will brand orgs need to transform to take advantage of the digitized store?
- Scott Silverman: What do you think will be the most surprising post-pandemic consumer behaviors that e-commerce retailers should prepare for?
Episode 259 of the Jason & Scot show was recorded live on Thursday April 8, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP258 - Retailer Owned Brands and Other News
CPG’s and other traditional houses of brands, have not had a lot of recent success launching new brands. Challenger brands get a lot of buzz, but they are struggling to scale. Meanwhile, retailers are quietly launching new “owned brands” every year that sell over $1B.
In this episode we cover the latest owned brand news from Amazon, Target, and Bed Bath & Beyond.
Episode 258 of the Jason & Scot show was recorded live on Monday March 29, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP257 - Cookies, IDFA, and Commerce Deep Dive
Changes in mobile tracking (IDFA), and browser tracking (third party cookies) are likely to disrupt digital commerce. Here is everything you need to know.
Background
Privacy Law Changes
- California Consumer Privacy Act of 2020 (CPRA)
- California Consumer Privacy Act of 2018 (CCPA)
- EU General Data Protection Regulation (GDPR)
Third Party Cookies
- Safari (19% share) 3P cookies blocked as of March 2020
- Firefox (4% share) 3P blocked as of Sept 2019
- Chrome (64% share) will block 3P January 2022
Mobile Tracking (Digital License Plates for Mobile Users)
- Apple Identifier for Advertisers (IDFA) – Goes from Opt Out to Opt In Q1 2021
- Google Play Services ID for Android (GPS ADID) – Still Opt Out
Use Cases that are impacted by IDFA/3P changes
- Audience Activation and Retargeting
- Frequency Capping and Suppression
- Media Attribution
- Audience Insights and Segmentation
- Personalization
Alternative Solutions
- 1P Walled Gardens (Facebook, Google, Amazon)
- Real ID Systems (Trade Desk, Liveramp, Epsilon)
- Clean Rooms
- Cohorts – Google Privacy Sandbox: FloC (Federated Learning of Cohorts)
Impacted Businesses
- Google – Biggest winner, built a business based on relaxed privacy standards, now pulling the ladder up behind them
- Apple – See Google, but with a smaller share of browser market
- Facebook – Lose ground to Google/Apple but gain on everyone else
- Amazon – Winner. Forcing more ad dollars to Amazon walled garden
- Shopify – Loser. Forcing Facebook to capture more commerce instead of referring to Shopify sites.
- Publishers – Loser. Harder to make ad model work
- Other Retailers – Loser for customer acquisition, slight benefit for retail media networks
Conclusion
Advertising rates go down which depreciates ad based business models (content sites and games). More businesses pivot from ad based to paywalls. Greater focus on Customer Lifetime Value (via subscription and platform approaches), more cleanrooms. Much harder for new businesses to challenge incumbent walled gardens.
Episode 257 of the Jason & Scot show was recorded live on Wednesday March 17, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP256 - Colin Bryar former Amazon Chief of Staff and author of Working Backwards
Happy episode 256, our penultimate 8-bit episode! (we’re going to have to migrate to 16-bit for next week).
Colin Bryar is author of “Working Backwards: Insights, Stories, and Secrets from Inside Amazon” (affiliate link). This is the definitive book about the unique processes, programs, and culture implemented at Amazon which have enabled its remarkable track record of speed and innovation. Colin had a 12 year career at Amazon and served as Jeff Bezos technical advisor (chief of staff) shadowing Jeff in all meetings for a year. His co-author, Bill Carr ran Amazon Prime Video and sat on Amazon’s S-Team. These two had a front row seat to many of the most seminal moments in Amazon’s history.
If you work with Amazon, need to compete against them, or just want to duplicate their success in another field, you owe it to yourself to listen to the episode and then read Colins book.
Episode 256 of the Jason & Scot show was recorded live on Wednesday February 24, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Announcement: Live Clubhouse Chat: Shopify vs Amazon
Wednesday night March 3rd, 9:30pm ET we'll have a live chat on Clubhouse discussing the epic battle between Amazon and Shopify. http://joinclubhouse.com/event/M4knLWBy
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP255 - Instacart Chief Revenue Officer Seth Dallaire
Seth Dallaire is the Chief Revenue Officer at Instacart. In this interview, we cover his experience at Amazon, the challenges of operating Instacart’s 4-sided marketplace, key trends in the digital grocery space, and Instacarts evolution as a retail media network.
Episode 255 of the Jason & Scot show was recorded live on Wednesday, February 10th, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Episode 254 is a breakdown of Walmart and Shopify Q4 2020 earnings reports, a recap of 2020 sales data from the US Dept Commerce, and Amazon News.
2020 Sales Data
US Dept of Commerce released it’s retail data for December, which gives us a full picture of 2020, as well as the Q4 e-commerce data.
- Retail sales in 2020 were $5.6T, representing 27% of the U.S. GDP
- Retail as a whole experienced healthy growth of 3.4% versus 3.5% in 2019
- E-commerce grew 32% to $792B in sales, vs 15% growth in 2019
- E-commerce was 14% of all retail sales (vs 11% in 2019)
- Jason wrote a detailed recap of 2020 in Forbes:
2020: Not Quite Retail Apocalypse, But Great For E-Commerce
Walmart Earnings
- US Q4 comp sales grew 8.6% eCommerce sales grew 69%
- FY revenue was $559.2 billion, comp sales increased 8.6%, E-Commerce sales grew 79%
Shopify Earnings
- Fourth-Quarter Revenue Grows 94% on GMV Growth of 99%
- Full-Year 2020 Revenue Grows 86% on GMV Growth of 96%
- FY Subscription Solutions revenue grew 41% to $908.8 million,
- FY Merchant Solutions revenue grew 116% to $2B
- Shopify Expands Its Checkout System to Facebook and Instagram
Amazon news:
Episode 254 of the Jason & Scot show was recorded live on Thursday, February 19th, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
https://retailgeek.com
EP253 - Amazon Q4 2020 Earnings
Amazon Earnings
- Amazon reported in Q4 2020 earnings on Tuesday Feb 2.
- Jeff Bezos is stepping down as CEO and moving into an executive chairman role. Read his letter to employees here.
- We deep dive into the Q4 and full year 2020 results.
- Sales, profit, and free cash flow were all above expectations. US product sales had a robust 44% YoY increase. 3P continues to grow as a share of sales (now 55% of sales mix). AWS continued to grow.
- Other income (which is largely ad sales) was up 66% representing $21.477B of revenue in 2020, well above expectations.
In other news:
- Walmart is accelerating it’s automated picking for store fulfillment.
- Uber has purchased Drizly for $1.1B. We spoke with the VP of Partnerships at Drizly on Episode 163.
Episode 253 of the Jason & Scot show was recorded live on Tuesday, February 2nd, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP252 - Amazon FBA Roll-ups w Chris Bell CEO of Perch
[NOTE: The audio quality of this episode is not up to our usual standards due to some internet challenges. But we felt the content was valuable enough to publish the episode anyway.]
A number of firms are acquiring, or some would say rolling up, brands that primarily distribute their products on Amazon using Fulfillment by Amazon. By some accounts, these firms have cumulatively raised over $1B in capitol, and are rapidly acquiring brands.
This week we explore this trend, with the founder of one of these firms, Chris Bell, CEO of Perch. Chris sees Perch as a next generation CPG conglomerate leveraging the Amazon marketplace. While traditional CPGs may review their pricing quarterly, and set marketing strategies annual, Perch adjusts pricing strategy hourly, and advertising strategies daily.
“Amazon marketplace is 2x any CPG and growing faster.”
CHRIS BELL, CEO OF PERCH
In this interview we cover:
- Overall trend, and how Chris sees the marketplace
- Perch criteria for acquisitions
- Synergies for brands in the roll-up model
- Off Amazon strategy
- Potential risks of this model, including from Amazon
- What the potential future of this market looks like
If you’re interested in selling your FBA business to Perch, you can reach them at info@perchhq.com.
Episode 252 of the Jason & Scot show was recorded live on Wednesday, January 27th, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP251 - 2021 Annual Predictions
2020 Recap – Predictions made on episode 204
2020 Predictions Recap
Scot
- Shopify wilts a bit – new competition comes out with different angles (marketcap stays static) – No
- Fedex does something drastic – buy eBay? Merge with Alibaba? No (but shoprunner for 0.5)
- The year of returns – “happy returns” – a startup raises $100M+ in space. No (but 0.5 for year of returns)
- Mallageddon continues At least another 8k stores Yes 8721 stores +1
- Google gets aggressive in ecommerce Yes +1 (Bill Ready, etc…)
Score 3/5
Jason
- Walmart – growth slows due to completion of grocery build out. Marc Lore leaves Walmart. No on growth, yes on Marc Lore (0.5)
- Amazon – Opens affordable grocery concept. Digital grocery wars heat up. Yes
- Owned brands continue to grow. 5% of retail in 2019, could be 8-10% in 2020 (as measured by IRI, for CPG private label). Yes
- Installment Payments heat up – At least one company is acquired (Affirm, Afterpay, Klarna, QuadPay, Sizzle) Yes (IPO’s)
- Digital in-store heats up, QR codes make a comeback Yes
Score 4.5/5
2021 Predictions
Jason:
- Made to Order apparel business > 9 figures
- Retailer offers viable health alt insurance option to consumers
- Grocery E-Com > 10% someone deploys(not pilots) MFC
- Amazon Shopify Competitor (shipping solution)
- Retail Media > $20B
Bonus – More store closures in 2021 than 2020.
Scot:
- Amazon move to same day prime by opening a huge wave of neighborhood DCs (near DSPs)
- Shipping (Shopify) – launch own DSP
- Shopify marketplace
- ‘zero friction addiction’ sticks – I’ve seen 30-40% repeated a lot, I think it’s 60-80%. commerce penetration says at 16% or better in 2021.
- spac/ipo? Dnvb wave
Bonus: post-covid anti-consumerism/materialism wave
Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.
Episode 251 of the Jason & Scot show was recorded on Thursday, January 21st, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP250- Holiday 2020 Recap
This week we recap the commerce results for Holiday 2020 (including the data sources you can use to get a read for yourself), give an update on #shipageddon, and cover some industry news.
| 2019 | 2020 | YoY %Ch | |
| Stores | $864.69 | $822.79 | -4.8% |
| Online | $140.28 | $190.47 | 35.8% |
| Total | $1004.97 | $1013.26 | 0.8% |
Nov-Dec Sales estimates from e-marketer $B
- November Retail Sales Aren’t As Ominous As You Think Jason's article in Forbes, recaping the results we've seen through November.
- Consumer Trends 2021 report - Dan Frommer's recap of 2020 consumer trends (highly recommended).
- MasterCard Spending Pulse
Shipageddon Recap:
Episode 250 of the Jason & Scot show was recorded live on Thursday, January 7th, 2021.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP249 - Holiday shipping data from ShipBob
Casey Armstrong (@CaseyA) is CMO at ShipBob, a third party logistics provider that offers e-commerce fulfillment for thousands of brands. They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon.
Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP248 - Cyber 5 with Salesforce's Rob Garf
Rob Garf (@retailrobgarf) the VP of Strategy and Insights, Retail and Consumer goods at Salesforce. Rob also earned a 10/10 from @ratemyskyperoom which makes me extremely jealous.
Cyber Week online sales unfolded in the pattern we expected after the first three quarters of the year. Digital sales surged an unprecedented 71% in Q2 globally and significantly grew 55% in Q3 globally. We forecast 30% growth for the entire holiday season, November 1 – December 26. For the largest two digital days of the season, specifically, Black Friday came in right on target with 30% growth and Cyber Monday grew at a lower rate of 18% year-over-year (YoY) globally.
- Salesforce Holiday Portal
- Blog Post for Cyber Five
- LinkedIn Livestream from Rob and Jason discussing Cyber Five.
We cover key trends, including changes to holiday behavior due to Covid-19, winners and losers, mobile trends, promotion trends, and omni-channel tactics.
Episode 248 of the Jason & Scot show was recorded live on Tuesday, December 1st, 2020.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP247 - Cyber 5 with Adobe
Vivek Pandya is the Senior Digital Insights Manager at Adobe.
Data from Adobe, which uses Adobe Analytics to analyze one trillion visits and 100 million SKUs from 80 of the 100 largest retailers in the U.S., found that consumers spent a whopping $34.4 billion during this year’s Cyber Week, which represents a 20.7 percent year-over-year (YoY) increase. Unsurprisingly, Thanksgiving, Black Friday and Cyber Monday represented the bulk of total spend over the five-day period.
We cover key trends, including changes to holiday behavior due to Covid-19, winners and losers, mobile trends, promotion trends, and omni-channel tactics.
Episode 247 of the Jason & Scot show was recorded live on Tuesday, December 1st, 2020.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP246 - Q3 Results
The US Census Bureau published its retail monthly data and quarterly e-commerce data this week. We also saw earnings reports from Target, Walmart, Lowes, Home Depot, Walgreens, and Kohls.
We also discuss Amazon’s entry into pharmacy.
Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Episode 246 of the Jason & Scot show was recorded live on Thursday, November 20th 2020.
EP245 - Shipageddon DeepDive
On October 3rd, we published episode 238 and coined the term “Shipageddon.” We were talking about the likely e-commerce peak we expected from the holiday, on top of the e-commerce peak we were already seeing do to Covid-19, and we felt like retailers were likely to run into shipping capacity issues. The term (and concept) have gained a lot of traction, being featured print in the NY Times Brace for Holiday ‘Shipageddon’ Forbes, Bloomberg, and on the Today Show, NBC News, and many others.
In the subsequent 45 days, it’s become clear that we will have a last-mile capacity problem, with all major carriers implementing quotas, turning away new clients, and retailers struggling to entice earlier orders from consumers. Worse, we’re also seeing a lack of freight capacity to restock retailers with limited inventory, and a strong resurgence of Covid-19 threatens to generate even more e-commerce demand.
In this episode, we do a deep dive into the curate state of Shipageddon, the likely impact on holiday shopping, and best practices for brands and retailers to minimize the effect.
Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.
Episode 245 of the Jason & Scot show was recorded live on Thursday, Nobember 12th 2020.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
EP244 - Upfront Ventures Greg Bettinelli
Greg Bettinelli (@gregbettinelli) is a partner at Upfront Ventures. Greg was previously the CMO for LA-based HauteLook, a leading online flash-sale retailer (acquired by Nordstrom). Upfronts portfolio includes ThredUp, Parachute Home, Adore Me, Skylar, Verishop Goat, Happy Returns, Invia Robotics, ChowNow, Verishop and in transportation Fair, Bird, and SureSale.
We discuss DNVBs, Marketplaces, Shipageddon, and much more.
Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.
Episode 244 of the Jason & Scot show was recorded live on Thursday, October 28th 2020.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.