EP114 - Great Retail Bifurcation, Kasey Lobaugh of Deloitte

http://jasonandscot.com

Kasey Lobaugh is a Principal and Chief Retail Innovation Officer at Deloitte Consulting LLP, he first appeared on episode 68.  You can follow him on twitter at @klobaugh.  Kasey and his team publish some of the most useful research in the industry including The New Digital Divide which helps quantify the effect of digital on in-store purchases, and the Deloitte Retail Volatility Index which measures disruption in the retail industry.  Kasey sat down for an interview live from the NRF Big Show, to discuss some new research he'll be publishing in March at ShopTalk.  Kasey is giving our listeners an exclusive first preview.

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 114 of the Jason & Scot show was recorded on Monday, January 15th, 2018.

EP113 - NRF Preview http://jasonandscot.com

Episode 113 is preview of the NRF Big Show 2018.

• Recap of CES 2018
• Preview of NRF Big Show 2018
• Retail News

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Episode 113 of the Jason & Scot show was recorded on Sunday, January 15th, 2018.

New beta feature - Google Automated Transcription of the show

EP112 - Annual Predictions for 2018

2017 Recap – Predictions made on episode 64

Jason

1. Retailers truly embrace Omni-channel  (Attribution/Inventory/promotion/pricing – YES
2. A/I – Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experience – No
   
3. Personalization – to eliminate friction, not drive new demand.  Data integration not some new product or touchpoint –No
4. Laggard categories will discover digital (Grocery, Luxury, QSR) – Yes
   
5. Microservices – 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge – Partial

Jason 2017 Score 2.5/5

Scot

1. The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like – Partial
2. Amazon will start to chip away at the Fedex and UPS’s of the world with a service like this in the US.  – No
3. Machine learning is the new ‘network effect’ – everyone has caught onto the power and competitive moats available from ML and that’s going to be a big theme.  Every vendor you work with from carts to images to upsells to recommendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive. – Yes
4. We’re going to see e-commerce growth accelerate pretty materially in 2017.  We’ve been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20’s in 2017 – Yes
5. eBay – it’s a do or die year for ebay, they could potential partner with Alibaba. – No

Scot 2017 Score 2.5/5

2018 Predictions

Scot

1. Mallageddon 2.0 – We saw 7000 stores close in 2017, I think this accelerates in 2018 as the 30-40% of weak malls fail and we end up with 9000 closures.
2. Amazon will NOT buy another offline retailer, triples down on private label.
3. I’m going to re-up on my Amazon logistics prediction, I think I was just a bit too early on that one, but I’ll make it bolder, that Amazon will squarely get in the last mile business in 2018 and compete with FedEx and UPS.Amazon’s ad group will get so large that they have to break out details about it and everyone will be shocked at how large it has gotten so quickly
4. Walmart will make a big M+A – top candidates would be Instacart, postmates and eBay.
5. Somebody acquires magento, or they go public.

Bonus – Amazon comes out with alexa powered wireless earbuds – because I want them.

Jason

1. Grocery gets disrupted by digital (led by curbside pickup).  Digital grocery doubles in US, at least one delivery firm peters out.
2. Drug gets disrupted by digital.
3. AI Gap – biggest trend of 2018
4. Voice – Huge but not for commerce.
5. Payments – Retail digital wallets die (except Starbucks/Walmart/Amazon).  Bitcoin tanks.

Bonus – Amazon launches a wearable.

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 112 of the Jason & Scot show was recorded on Wednesday, January 3rd, 2018.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP111- End of year news.

Holiday Recap

• E-Commerce up approx 18%, total retail up 4.8%
• UPS Woes

Amazon News

• Amazon Holiday Recap
• Amazon wins 50% of holiday sales !?!?
• WPP, Publcis, Omnicom  spend $800M on Amazon ads

Other News

• Home Depot may buy XPO (large item logistics firm)
• Stitchfix first quarter post-IPO
• Michelle Gass takes over helm at Kolhs. (Episode 77 of the podcast featured outgoing CEO Kevin Mansell)

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 111 of the Jason & Scot show was recorded on Friday, December 29th 2017.  Last show of 2017, happy new year everyone!  Tune in next week for our much anticipated annual predictions episode.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing