EP066 - Scott Silverman

Scott Silverman is a principal at Scott Silverman Associates and Scott is also co-founder of the Global Ecommerce Leaders Forum.  On top of that, he also advises several startups in the e-commerce arena.  Scott is one of the inventors of the term CyberMonday.  Scott is also a former Executive Director and board member of shop.org.

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Episode 66 of the Jason & Scot show was recorded on Monday January 16th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP065 - CES 2017 Recap

CES is the largest trade show in the US with 175,000 attending in 2017.  The show has become a major PR and Trend Spotting event for marketers across many industry.  In this episode we recap the booths that are relevant to commerce practitioners including Intel, Qualcomm, Alibaba, Samsung and Mastercard).  We discuss, Amazon Alexa, which won the show by being embedded in over 700 products at the show.  And we discuss implications of cognitive computing and natural language processing more generally.

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Episode 65 of the Jason & Scot show was recorded on Thursday January 12th, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP064 - 2017 Predictions & 2016 Review

2017 Commerce Predictions

Jason

1. Retailers truly embrace Omni-channel  (Attribution/Inventory/promotion/pricing)
2. A/I - Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experiences
3. Personalization - to eliminate friction, not drive new demand.  Data integration not some new product or touchpoint
4. Laggard categories will discover digital (Grocery, Luxury, QSR)
5. Microservices - 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge

Bonus - Digital Wallets - Something other than Paypal/Amazon will achieve 10% of US e-commerce transitions (not occurring on Amazon).  Potentially a mix of vendors wallets (Chase, Walmart, ApplePay in Safari, etc...), or the W3C Web Payments standard could gain traction.

Scot

1. The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like
2. Amazon will start to chip away at the Fedex and UPS’s of the world with a service like this in the US.  From there (potential 2018) Amazon could expand into p2p and reverse logistics, ie "we're already at your house, do you have any other stuff to ship?"
3. Machine learning is the new ‘network effect’ - everyone has caught onto the power and competitive moats available from ML and that’s going to be a big theme.  Every vendor you work with from carts to images to upsells to recomendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive 
4. We’re going to see e-commerce growth accelerate pretty materially in 2017.  We’ve been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20’s in 2017 
5. eBay - it’s a do or die year for ebay, they could potential partner with Alibaba.

Bonus - Amazon will release another phone.

Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 64 of the Jason & Scot show was recorded on Tuesday January 3rd, 2017.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Scott Morey is the EVP of GGP, one of the largest mall operators in the US.  We spoke with Scott about a Mallageddon, Omni-Channel, Millennial shoppers, and the future of Malls.

Selected links:

• ICSC Mall Data
• Recommended book: Experience Economy by Joe Pine
• OpinionLabs survey of Millennial shoppers
• Deliv on-demand delivery service that Scott mentioned

Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes.

Episode 63 of the Jason & Scot show was recorded on Wednesday December 7, 2016.

http://retailgeek.com/podcast

Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.